Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7878545

Work experience

Insurance qualifier/ Customer support specialist

from 06.2021 to now (2 years 11 months)
Insurance Supermarket INC, Miami, Florida, USA (Finance, banking, and insurance)

• Assessing and qualifying clients for insurance products and policies
• Proper documentation of customer details for easy access.
• Connecting of customers with legal representatives and professionals at the firm.
• Created a more efficient way of improving customer feedback and general handling process by 50%
• Providing prospective clients with information about the firm.
• Maintaining positive rapport with existing and potential customers.

Customer Service Agent

from 03.2018 to 03.2020 (2 years)
Front Desk helpers, Київ (Готельно-ресторанний бізнес)

• Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
• Coordinated and tracked materials movements to and from customers by liaising with drivers.
• Maintained accurate and current customer account data)
• Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
• Coordinated and tracked materials movements to and from customers by liaising with drivers.
• Maintained accurate and current customer account data

Online ESL Tutor

from 04.2017 to 04.2019 (2 years)
Skyeng, Вінниця (Education and science)

• Teach English online via skype to children, young adults and adults from Asia,Russia and other
parts of the world by using lesson flow provided by company
• Have a free conversation in English with my students as they choose.
• Providing feedback to students using positive reinforcement techniques to encourage, motivate,
and build confidence.
• Regularly attain online teachers training to improve class room delivery to students. .

Freight Agent

from 02.2017 to 01.2018 (11 months)
Pro Movers, Вінниця (Transport)

• managing diaries and organizing meetings and appointments, often controlling access to my
executive
• booking and arranging travel, transport and accommodation
• organizing events and conferences
• reminding the executive of important tasks and deadlines
• typing, compiling and preparing reports, presentations and correspondence
• managing databases and filing systems
• implementing and maintaining procedures/administrative systems

Education

Vinnytsya National Memorial Medical University

Medicine and Surgery, Вінниця
Higher, from 2015 to 2021 (6 years)

Additional education and certificates

Alison Online Academy: Fundamentals of Corporate Management

2018

Knowledge and skills

Language proficiencies

English — fluent