Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/8062334/

Work experience

Customer support representative

from 11.2021 to 09.2025 (3 years 11 months)
Omaze, Remote (Non-profit and charitable organizations)

Resolved customer inquiries via telephone, email, and chat.
Addressing Zendesk tickets while aligning with the brand's tone.
Gathering customer experience data to support strategic business decisions.
Use of Google Docs for tracking metrics such as response times, customer satisfaction ratings, and ticket resolution rates.
Use of Office 365 for efficient communication, collaboration, document management, and productivity enhancement.

Freelance CAD specialist/BIM Specialist

from 10.2018 to 07.2021 (2 years 10 months)
Upwork, Kyiv Center (Mechanical engineering)

Create high-quality detailed technical drawings and plans with appropriate geometric dimensioning and tolerancing in different views with the aid of CAD software, eg: AutoCAD, Solidworks, Revit
Convert 2D drawings, 3D models into different formats
Modify 2D drawings and 3D models based on the client's specifications
Create a Bill of Materials

Education

University of Brighton

Mechanical Engineering, Brighton
Higher, from 2015 to 2018 (3 years)

I did an honours degree in Mechanical Engineering and graduated with a second class upper.

Knowledge and skills

• MS Office
• MS Word
• AutoCAD
• MS Excel
• MS PowerPoint
• SolidWorks
• Autodesk Revit
• Management of CRM
• Receiving incoming calls
• Conducting online chats
• The first line of support
• Communicability
• Jira
• Zendesk

Language proficiencies

English — fluent