Софія

SOFIIA PERTSOVYCH

CONTACT PROFILE

[open contact info](look above in the "contact info" section) I am a communicative and determined person who is open to new knowledge. I
easily find common ground with people of different ages, and I'm constantly looking
[open contact info](look above in the "contact info" section) for opportunities for my own development.

WORK EXPERIENCE

Customer Success Manager
Gathers, Ukraine
SKILLS October 2022 - January 2024

Contacting and providing support for all new leads and customers via social
Strong Communication
media, email, Telegram, and Discord.
Customer Service
Uploading content to the platform and LMS, pre-launch manual testing.
Problem Solving
Creating Typeforms, payment links, and constructing templates for emails
Critical Thinking
Collecting individual feedback for online events and courses.
Active Listening
Onboarding B2B customers
Managed and executed payment processes, including the creation of payment
links, tracking, and confirmation of payments.
Fully resolved all issues related to payments, ensuring smooth financial
operations.

EDUCATION
English Teacher for Business English marathon
Bachelor of Arts in History
Beetroot Academy, Ukraine
November 2022 - April 2023
Ukrainian Catholic University
Conducting and preparing weekly group sessions.
2017-2021, Lviv Ukraine Creating new topics and finding materials for them.
Communicating with students and organizing all lessons.

Customer Support Representative
WOW 24-7, Ukraine
2021 - 2022

Supporting 7 different projects simultaneously.
Managing large amounts of incoming customers' questions via live chat, email,
and phone calls.
Providing appropriate solutions to customers' complaints within the time limits.
Answering customers' questions with accuracy and efficiency
Resolving any emerging problems that our customer accounts had
Building customer loyalty and sustainable relationships
Processing customer accounts and file documents
English teacher/tutor
LANGUAGES Clever land, Ukraine
2019 - 2022
English - Advanced
Teaching children and adults of different ages,
Communicated with different types of people, and organize the educational
Ukrainian - Native
process.
VOLUNTEERING
Camp mentor
Ukraine - Italy, 2014 - 2019
Working with different types of ages of kids and organizing social activities