Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/8089846

Work experience

Customer Support Representative/Finance Support Representative

from 12.2020 to 02.2022 (1 year 2 months)
Rocket, Kyiv, Nicosia, Limassol, Larnaca, Paphos, Athens (Delivery)

- Daily communication with customers via ZenDesk tickets, e-mails, and calls
- Communication with couriers and partners
- Resolving any technical issues with the application/web version
- Helping the partners with the financial issues
- Providing refunds for the clients (Stripe payment system)
- Mentoring new team members

Customer support representative

from 05.2018 to 05.2020 (2 years)
Interpreters.travel, Mariupol, Kyiv, Larnaca (Translation/interpretation)

- Creating orders for the clients
- Providing the support for any technical issues
- Communication with the clients and interpreters
- Updating the interpreters' profiles on the site

System administrator

from 08.2013 to 05.2018 (4 years 9 months)
Private company, Mariupol (Electric installation work)

Content manager, rewriter, copywriter, moderator

from 06.2011 to now (12 years 11 months)
Freelance, Mariupol (Remote work, content)

Head of the Computer Lab

from 09.2004 to 06.2013 (8 years 9 months)
Mariupol State University of Humanities, Mariupol (Education and science)

Education

Mariupol State University of Humanities

Greek and English philology, Mariupol
Higher, from 1999 to 2004 (5 years)

Knowledge and skills

Language proficiencies

• English — advanced
• Greek — advanced

Additional information

Self-motivation
Time management skills, ability to work remotely
Stress resistance
Excellent communication skills
Flexibility and adaptability
Quick learning