Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/8142468/

Work experience

Project coordinator

from 02.2025 to 05.2025 (4 months)
Pulp Friction, Дистанційно (IT)

•Coordinated schedules between team members and external stakeholders.
•Monitored project expenses, documentation deadlines and administrative records with strong attention to detail.
•Prepared presentations, reports and meeting minutes; handled confidential business documents.

Бариста

from 09.2024 to now (2 years 2 months)
Public and Plants, Київ (Готельно-ресторанний бізнес)

•Work across barista, till, front of house and kitchen service, with a different mix of responsibilities every shift.
•Deliver barista service to an excellent standard, including latte art.
•Train new staff in coffee-making techniques and customer service, improving team efficiency and service speed; trained the current Head Barista in latte art.
•Coordinate closely with team members during peak hours to prioritise tasks and maintain smooth operations.
•Act as a first point of contact for customers, resolving issues and handling coffee-machine and service queries during busy periods.
•Close shifts confidently and reliably.

Бариста

from 08.2022 to 10.2023 (1 year 3 months)
Cartwheel Cafe and Roastery in Nottingham, Київ (Готельно-ресторанний бізнес)

•Opened and closed the shop in line with checklists, including temperature logs, cleaning the coffee machine and cashing up.
•Prepared a wide range of coffee, tea and cold drinks using different brewing methods, from espresso to hand brews.
•Provided table service and advised guests on menu choices and coffee beans.

Sales manager

from 10.2021 to 05.2022 (8 months)
Pushka School, Київ (IT)

•Made outbound calls to potential clients from the company database to generate new business.
•Presented courses and CLO-related solutions to clients in a professional, consultative manner, focusing on their needs and product benefits.
•Developed and maintained relationships with the existing client base; created sales templates and managed the sales pipeline.
•Grew the business through upselling and long-term relationships built on transparency and effective problem-solving.

Sales manager

from 04.2020 to 10.2021 (1 year 7 months)
skillsetter.io (IT school), Дистанційно (IT)

•Managed the full sales cycle: lead capture, qualification, needs discovery and handover to the client's course guide.
•Invoiced clients in HubSpot (5–15 invoices a week) on full or monthly payment plans, including card payments.
•Controlled payments and followed up late payments, linking payment to the course start date and sending polite reminders.
•Managed the day-to-day CRM: client records, notes, activity logging, pipeline stages, tagging and audit of the customer journey.
•Provided daily reporting and analysis on pipeline stages, identifying gaps and recommending improvements.
•Documented the end-to-end sales process and structured it through templates and playbooks.
•Worked with existing clients to identify upsell, cross-sell and retention opportunities.

Education

Nottingham Trent University

Business Management and Entrepreneurship, Київ
Higher, from 2022 to 2026 (4 years)

BA (Hons) Business Management and Entrepreneurship, First Class Honours (the highest UK degree classification). Studied and completed the degree fully in English while working part-time.

Key modules and projects:

Accounting for Managers (high First): built a linked Excel financial model covering cost structure and contribution margin, break-even, cash-flow and working-capital budgets, and what-if analysis of price and cost scenarios.

Consultancy-style reports for real local businesses, analysing their operations and making practical recommendations.

Entrepreneurship Project and Sustainability Impact project, with group project leadership and presentations.
Project Coordinator placement at Pulp Friction, a Nottingham charity organisation (Feb–May 2025).

Additional education and certificates

Foundations of Project Management

2025, 3 місяці

Knowledge and skills

• Conflict settlement
• Financial analysis
• Sales Expert
• Project coordination
• Business communication
• Business Process Management
• Reporting

Language proficiencies

• English — advanced
• Ukrainian — fluent