Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/8216518/

Work experience

Call center operator

from 02.2024 to 03.2025 (1 year 2 months)
Instant flexible, Lviv (Телекомунікації, зв'язок)

My responsibilities included handling incoming calls and making outbound calls while ensuring that clients received professional and efficient service. I focused on understanding and addressing their needs, responding to enquiries, and providing appropriate solutions to ensure a positive customer experience.

I regularly used tracking and communication tools, including the PRS system and Google Workspace applications such as Google Chat and Google Teams, to support daily operations and maintain effective communication.

I was also responsible for managing the CRM system, maintaining accurate customer records, updating client information, and ensuring that relevant details were properly documented and accessible when needed.

Education

Danylo Halytsky Lviv National Medical University

Medical faculty, Lviv
Higher, from 2021 to 2028 (7 years)

I am a medical student studying General Medicine and I’m currently in my 6th year.

Language proficiencies

English — fluent

Additional information

I have strong computer and digital skills, with experience using various communication and productivity tools. I am proficient in Google Workspace applications, phone and communication platforms, as well as Microsoft Office programs such as Excel and Outlook. I also have practical experience using tracking and monitoring systems, including the PRS system.

I am fluent in English and confident communicating with both local and international clients. I am a friendly, adaptable, and open minded person who enjoys working as part of a team. I value collaboration because it allows me to learn from my colleagues, develop new skills, and gain experience in different areas. I am also flexible and able to adapt comfortably to different working environments.