Дарина
Office manager, recruiter, sales agent
- Age:
- 24 years
- City of residence:
- Ivano-Frankivsk
- Ready to work:
- Zaporizhzhia
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C O N TA C T
[
705830763
Pecs, BU 7625
ABOUT ME
Age: 21 years old.
Gender: female.
Date of birth: 26th May, 2000.
Place of birth: Zaporizhya,
Ukraine.
E D U C AT I O N A N D
TRAINING
06/2021
SUMMARY
SKILLS
• Issue and conflict resolution
• Assertive communication
• MS Office
• Friendly, positive attitude
EXPERIENCE
”
Hardworking Customer Support Manager driven to exceed
expectations and maximize customer satisfaction.
2 years of customer support services management experience,
collaborating with cross-functional teams to accomplish daily goals.
Highly effective at conflict resolution and clear day-to-day
communication. Reliable with attention to detail to manage processes
and timelines to accomplish tasks.
• Teamwork
• Data Management
• Client focused
• Active listening
Bachelor of Science - English Customer Relationship Manager
Language And Literature Software International | Kyiv
Zaporizhya National University 05/2021 - 02/2022 • Provided exemplary level of service to customers to
Zaporizhya
extend relationships for future business
opportunities.
• Prepared documentation, reports and logs to
LANGUAGES identify and manage sales metrics and support
process driven activities.
• Upheld quality control policies and procedures to
Ukrainian: First Language
increase customer satisfaction.
English: C1
• Helped customers open accounts, make deposits,
Advanced update information and carry out range of routine
actions.
Russian: C2
Proficient
Customer Service Representative
Sky Union Holdings | Kyiv
05/2020 - 01/2021 • Documented customer correspondence in CRM to
HOBBIES track requests, problems and solutions.
• De-escalated problematic customer concerns,
• Dancing;
maintaining calm, friendly demeanor.
• Reading;
• Set up and activated customer accounts.
• Meeting new people;
• Answered inbound calls, chats and emails to
• Learning new languages;
facilitate customer service.
• Made outbound calls to obtain account information.
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