Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/841818

Work experience

GA support specialist

from 04.2018 to 02.2020 (1 year 10 months)
Samsung R&D Center, Київ (IT)

*Office maintenance;
*Office regular supplies (order, delivery control and preparation of financial statements);
*Company events arrangement and support;
*Organised office operations and procedures;
*Managed contracts and communication with office vendors;
*Ensurd accurate and timely reporting;
*Started tenders (stationery, hygienic items, coffee, bottled water, cleaning services etc.);
*Business trip organisation: air/train tickets, conference/hotels booking, visa documents support, emergency card (insurance) request, preparation of all calculations for Travel Requests and sending to the employees, support employees in all questions concerning business trip organization.
*Managed contracts, payments and communication with recruiting agencies.
*Managed the work of the team: cleaning ladies' coordinator (12-14 ppl).

Service and Network coordination manager

from 07.2017 to 12.2017 (5 months)
Ciklum, Киев (IT)

Responsibilities:
1. Ensured and overseen services provision in all company's locations:
•Cleaning, regular supplies;
•Utilities and maintenance;
•Taxi, couriers, moving services;
•Parking;
•Mobile;
•Insurance;
•Printed materials
2. Managed the work of the team:
•Housekeeping supervisor;
•Technical supervisor;
•Office managers;
•Receptionists.
Additionally:
•Contributed to training of new staff (introduction meetings).

Client Care Manager/Deputy Director

from 01.2007 to 07.2017 (10 years 6 months)
A.B.C. World Languages Center, Kiev (Teaching/Translation/Training)

Responsibilities:
• Presentation of our company and its services to the potential clients;
• Preparation of tender proposals, negotiating terms of contracts with potential clients;
• Managed contracts with new clients;
• Monitored services and assuring high-quality performance;
• Preparation of monthly reports for the clients (financial, attendance and progress reports);
• Preparation of the reports for the accounts department;
• Managed books orders (working with different providers);
• Issued invoices;
• Sales forecast and analysis;
• Worked with database of more than 30 corporate clients as a key account manager;
• Dealt with problems, current issues, managing conflict situations, getting clients’ feedback;
• Translation of the documents from Bulgarian into Russian or Ukrainian;
• Translation of the documents from English into Russian or Ukrainian.

Personal General director assistant/office-manager/interpreter

from 02.2006 to 01.2007 (11 months)
DE Abplanalp Ukraine, Київ (Representative of the various manufacturers of metal processing machines)

Responsibilities:
• Dealt with general telephone enquiries.
• General administrative support (arranging travel, booking hotels for guests and employees).
• Visa support.
• Arranged business trips and vacations for employees;
• Human resources manager;
• Translation of incoming/outgoing documentation.
• Registration of correspondence, drafting correspondence, maintaining office filing system.
• Maintained stationery and office supplies order and arranging the purchase of stationery and equipment on a regular basis;
• Performed various duties assigned by the company’s management.

Teacher of English.

from 09.2003 to 07.2005 (1 year 10 months)
Comprehensive school № 11 of Izmail, Ізмаїл (Education and science)

• Teached English for pupils (from third to eleventh form).
• Supervised teacher of the sixth form.

Education

Humanitarian University

Faculty of foreign languages, speciality – Teacher of French and English and Foreign Literature., Izmail, Odessa region
Higher, from 1999 to 2004 (4 years 9 months)

Professional school № 38

Speciality - shop assistant of FMP, Izmail, Odessa region
Specialized secondary, from 1996 to 1997 (9 months)

Additional education and certificates

The Power of Written Word: Fundamentals of Business Writing. - A.B.C. Training Center

2009

Navigator: how to manage yourself in our stream life. - A.B.C. Training Center

2008

Effective work of Client Care Managers. - A.B.C. Training Center

2007

Training: Goal-setting. Time management. - A.B.C. Training Center

2011

Training: Google search. - А.B.C. Training Center

2012

Training: The rules of writing articles that sell well. - A.B.C. Training Center

2012

Training: Art therapy: Express yourself. - A.B.C. Training Center

2012

Training: Effective sales. - A.B.C. Training Center

2013

Training: Effective internal communication - A.B.C. Training Center

2014

Knowledge and skills

Language proficiencies

• English — average
• French — average
• Spanish — beginner
• Russian — fluent
• Ukrainian — fluent
• Italian — beginner

Additional information

Another education:

- 2005 – Computer courses (Word, Excel and Internet).
- 1986 – 1996 – Comprehensive school № 11 of Izmail.

Another activity:
- 2003 – 2005 – Tutor (French and English).
- 2002 – Interpreter (French).
- 2002 – Waitress and cook in a bar.
- 1997 – 1999 - Waitress and hostess in a bar.
- 1997 – Merchandiser in a market.

Other Information: Responsible, careful, punctual, creative, self-motivated, fast learner and self-assured individual who is result-oriented. Without harmful habits.