Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/8620094/

Work experience

Business Analyst

from 10.2022 to now (4 years)
UKRSIBBANK BNP Paribas Group, Київ (Фінанси, банки, страхування)

- Participating in the launch of new banking card products and tariff plans.
- Analyzing, developing, and maintaining tariffs for banking products and services.
- Preparing business and technical documentation, technical orders, and functional requirements.
- Gathering and documenting business requirements and collaborating with IT teams on their implementation.
- Testing new functionalities and tariff changes and verifying the accuracy of their implementation.
- Performing functional testing of the mobile banking application.
- Managing and implementing changes to card designs in digital wallets.
- Supporting premium banking services, including handling requests, configuration, and implementation of changes.
- Collaborating with cross-functional teams and IT departments during the implementation and launch of new products and functionalities.

Head of Soft Collection

from 11.2018 to 09.2022 (3 years 11 months)
MyCredit, Київ (Фінанси, банки, страхування)

- Managed a team of up to 20 employees.
- Conducted portfolio analysis and segmentation.
- Developed strategies for effective portfolio management.
- Assigned tasks to team members and monitored their implementation.
- Organized and managed team time effectively.
- Analyzed customer base performance and processing results.
- Supported the onboarding and integration of new employees into the team.

Account Manager

from 01.2017 to 11.2018 (1 year 11 months)
Collection Agency, Київ (Фінанси, банки, страхування)

- Managed automated and manual customer outreach for accounts with outstanding payments.
- Handled challenging and conflict-prone customers, resolved objections, and motivated customers to make payments.
- Consistently ranked among the top-performing employees.

Account Manager

from 11.2014 to 12.2016 (2 years 2 months)
VostokFinance Group, Київ (Фінанси, банки, страхування)

- Handled calls from customers with overdue payments.
- Addressed customer objections and motivated clients to repay outstanding debts.
- Consistently ranked among the top-performing employees.

Education

Kyiv National University of Construction and Architecture

Project management, Київ
Higher, from 2016 to 2018 (2 years)

Kyiv National University of Construction and Architecture

Automation and information technology, Київ
Higher, from 2012 to 2016 (4 years)

Kyiv National University of Construction and Architecture

Additional education and certificates

QA Engineer course from G5 Games

2022

QA Manual course Powercode academy

2022

Software testing basics from QATestLab

2022

Knowledge and skills

• MS Office
• Jira
• Test Case
• Scrum
• Agile
• Test Plan
• API
• Testing
• Test Suite
• Планування
• Documentation management
• Тестування
• Написання bug reports
• Software testing
• Usability testing
• Smoke testing
• API testing
• Mobile application testing
• GUI testing
• Ручне тестування
• Написання тест-кейсів

Language proficiencies

• Ukrainian — fluent
• English — average

Additional information

Technical Skills

- Understanding of Agile methodologies, including Scrum and Kanban.
- Knowledge of software testing types, levels, and principles.
- Understanding of testing techniques and test design principles.
- Experience creating and maintaining test documentation, including Test Plans, Test Cases, Test Suites, Checklists, and Use Cases.
- Experience creating clear and detailed Bug Reports and tracking defects throughout the testing process.
- Understanding of client-server architecture, HTTP/HTTPS protocols, APIs, and Git version control.
- Knowledge and practical experience in web and mobile application testing.
- Experience testing web applications and identifying functional, UI/UX, and compatibility issues.
- Experience testing mobile applications across different devices and operating systems.
- Familiarity with tools and environments used for software testing and defect management.
- Software & Digital Tools: MS Office (Word, Excel, PowerPoint, Outlook), Confluence, SharePoint, Jira.
- AI & Productivity Tools: ChatGPT, AI-assisted research, content creation, data analysis, document processing.

Personal qualities
- Strong organizational and time-management skills.
- Responsible and proactive, with the ability to make independent decisions and take ownership of tasks.
- Creative, communicative, and highly motivated to learn, grow, and develop professionally.
- Adapt quickly to new teams and work environments, building effective and positive relationships with colleagues.
- Punctual, honest, goal-oriented, reliable, and hardworking.
- Fast learner with the ability to quickly master new software, technologies, and digital tools.
- Creative and solution-oriented approach to problem-solving, with a strong focus on achieving professional and financial goals.