Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/8721662/

Work experience

International Patient Coordinator

from 09.2017 to now (9 years)
China Healthcare, Інші країни (Медицина, охорона здоров'я, аптеки)

Key Responsibilities:

— Managing international patient cases throughout the entire journey, from the initial consultation and collection of medical records to organizing the patient’s arrival and treatment at the hospital
— Reviewing medical inquiries, identifying patients’ needs, and preparing preliminary information on available diagnostic, treatment, and rehabilitation options
— Developing individualized medical programs and preliminary examination and treatment plans in cooperation with hospitals and relevant medical specialists
— Communicating with physicians, medical coordinators, and hospital administrators regarding patient admission, diagnostic procedures, and treatment arrangements
— Providing written and oral medical interpretation and translation services for physicians and patients, including the translation of medical reports, test results, and other clinical documentation
— Coordinating organizational matters related to patients’ travel preparation, document submission, program approval, and ongoing support
— Preparing professional responses to medical inquiries from patients and business partners
— Managing the team, including task allocation, performance monitoring, resolution of operational issues, and improvement of internal workflows
— Developing and implementing standard operating procedures, templates, and knowledge bases to standardize inquiry processing and reduce reliance on manual management
— Developing growth strategies for international medical tourism and patient support projects
— Managing and developing social media channels for healthcare projects, including the preparation of expert content, short-form video scripts, and informational materials
— Building and maintaining partnerships with international hospitals and healthcare organizations

Education

Dnipro State Medical University

Faculty of General Medicine, Дніпро
Higher, from 1992 to 1999 (7 years)

Additional education and certificates

Time management

2022, 3 months

Language proficiencies

• Ukrainian — fluent
• English — average
• Chinese — fluent

Additional information

‼️Обратите внимание:
На данный момент нахожусь за пределами Украины.
Указанный в резюме номер телефона для связи 099 - только для связи в WhatsApp / Telegram!