Illia

ILLIA
ZUBREV
Kyiv, Ukraine [open contact info](look above in the "contact info" section)
12.09.2003 [open contact info](look above in the "contact info" section)

Senior Support Worker Skills

Enthusiastic and dedicated professional with a proven track record in delivering Critical thinking and problem solving
high-quality support in fast-paced environments. Over 2-years of experience in Communication & Teamwork
enhancing operations and facilitating organizational success through effective
administrative and customer service skill sets. Highly commended for skilled Flexibility and Adaptability
problem-solving abilities, exceptional communication, and strong expertise in Effective Time Management
product maintenance and team-building. One of my core strengths lies in my Advanced PC Skills & Fast Learner
adeptness at problem-solving. I have a natural ability to analyze complex issues,
identify root causes, and implement innovative solutions. Proficient in utilizing Empathy&Compassion
various software tools and systems to track user experience, monitor product Stress/Pressure tolerance
performance, and ensure timely maintenance and updates.

Employment History

1 WizzAir CC Agent 2 Pin-UP Tech
Airline agent(eng), Kyiv, office|remote Chat Support(eng), Kyiv, office|remote

March 2022 — November 2022 December 2022 — April 2023

As a Call-Centre agent, provided exceptional customer Played a pivotal role in delivering exceptional customer
service to passengers, handling inquiries, bookings, and service to online casino players through live chat.
various concerns related to their flights.
Users Assistance & Technical Support
Customer Assistance Account Management | CRM
Booking Management Responsible Gaming Advocacy
Issue Resolution Handling Compliance and Regulation
Administrative Tasks
Left this position due to unprincipled company policy during
Adherence to Policies and Regulations
the Russian full-invasion in Ukraine.
Left in favor of self-improvement and trying myself at new
positions.

3 OBRIO|Nebula Project 4 YOJU
Supply Expert(eng), Kyiv, remote Chat/Email Support Representative(eng), Kyiv,
remote
May 2023 — August 2023
September 2023 — December 2023

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2022 2023 2024
On this role specializing in psychology/astrology, provided Played a vital role in delivering exceptional customer service
insightful guidance and support to users seeking knowledge to online casino players through both chat and email
and advice. channels.
Guidance Customer Assistance & Technical Support
Supply Management Account Management
Customer Engagement Promotions and Bonuses
Community Building Complaint Resolution
Compliance and Regulation
Abandoned the position to prioritize the technical field.
Left due to downsizing in the company.

Languages Hobbies

English | B2 DJing | Electronic music production |
Vinyl collecting
Ukrainian | Native speaker

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2022 2023 2024