Катерина

Curriculum Vitae

Kateryna Kharchuk

49128; Maksyma Dia Str. 8/604

Dnipro, Ukraine

My phone: [open contact info](look above in the "contact info" section)

Email: [open contact info](look above in the "contact info" section)

Skype: live:189562f511aeaf53

D.O.B: 10.04.1996

A hard working and competent assistant executive housekeeper with excellent communication skills who possesses the required level of experience as assistant executive housekeeper, stateroom attendant needed to deliver high quality, customer focused hospitality service.

Documents:

Passport FJ346058 (Issued 24.10.2017 Valid till 24.10.2027) With C1/D USA visa valid till 2024
Seaman’s Identification Card (Ukraine; AB 578797; Data of expire 26 Nov 2025)
Seaman’s Seagoing Service Record Book (№ 02465/2015/24 Data of issue 06.08.2015)

Education:

Kharkiv National University name of Beketova 2015-2019 (Logistics)
Dnipropetrovsk transport and economic college 2011-2015 (Logistics)

PROFESSIONAL EXPERIENCE:

Maritime:

Trainee Assistant Executive Housekeeper/stateroom attendant – Cruise ship Crystal Serenity
28 Now 2021 – 9 May 2022
Itinerary: Atlantic Ocean, Caribbean Sea.
Duties:
•Assisted Executive Housekeeper and the 1st Assistant Housekeeper in overseeing the daily Housekeeping operation, cleaning procedure and maintenance of all Guest areas including: staterooms, laundries, public areas, and public restrooms.
• Trained and provided council and support to Housekeeping Staff.
Scheduled, conducted and logged all departmental training for Stateroom Attendants, Trainee Stateroom Attendants and Piccolos.
•Performed inspections as per policy and follow up accordingly to ensure proper cleaning procedures and maintenance of all Guest areas.
•Assisted Executive Housekeeper in preparing Performance Appraisals for the Housekeeping Department Staff
•Conducted inventories of all Housekeeping lockers on a regular basic to ensure that they are all kept neat, tidy and in accordance to safety rules and regulations
•Dealt with maintenance issues that occurred in Guest areas, (report and follow up on the work orders in a timely manner)
•Assisted guests with any issues regarding the safes in their staterooms and requested Security assistance
•Ensured that housekeeping sanitation program has been followed, all sanitation log sheets were fully updated and completed as per policy.

Stateroom attendant – Cruise ship Crystal Serenity
13 Jun 2021 - 04 Oct 2021
Itinerary: Mediterranean sea, Atlantic Ocean, Caribbean Sea.
Duties:
Reported to workstation assignment on time and properly groomed and dressed according to standards
During embarkation, greeted the guests of my assigned section and introduced myself. Explained stateroom amenities and lay out including mini bar, interactive system and all available services onboard ship. Described my function including duty hours and other available room services.
Provided personalized assistance to guests by following “Crystal” standards of service and style. Maintained current knowledge of the ship’s regular events and special functions by reviewing all available data, including the daily newsletter, in order to provide guests with accurate information to answer questions
Followed all daily, weekly and monthly stateroom, balcony and corridor cleaning procedures to ensure standards are met
Supervised the Assistant Stateroom Attendant who is responsible for cleaning bathrooms and replenishing bathroom supplies and towels. Inspects work areas with entry-level staff to ensure USPH guidelines are met. Provides guidance, instruction and demonstrates cleaning techniques to entry-level staff to meet requirements.
Cleaned walls, ceilings, draperies, windows, and room accessories to remove effects of smoke, dust, water and other damage such as dirt, soot, stains, mildew, and excess water and moisture. Sprayed or fogged carpet, upholstery, and accessories with fabric conditioners and protectors, deodorizers, and disinfectants. Dusted furniture. Washed walls, ceiling, and woodwork. Washed windows and door panels.
Replenished daily supplies such as drinking glasses, ice, soap, amenities, mineral water, stationary supplies and mini bar supplies
Received guest’s laundry and dry cleaning and transported to laundry for processing. Returned cleaned laundry to guest's stateroom and presented laundry bills
Delivers room service to guest staterooms as requested
Notified management of the malfunction of lighting, heating and ventilation equipment
Maintained cleaning supplies and equipment in good working order. Requisitioned supplies and equipment when needed. Ensured that work area is free from hazards to guests and other shipboard crewmembers.
Attended meetings, training activities, courses and all other work-related activities as required.

Stateroom attendant – Cruise ship Marella Discovery 2
28 Jan 2020 - 03 May 2020

Stateroom attendant/Asst. Stateroom attendant – Cruise ship Marella Discovery 2
25 Feb 2019 - 19 Oct 2020

Shore side:
Hostess - Ibiza resort Odesa 2017

Stateroom attendant - Hotel Bristol Odessa 2016

Certificates:

Training of passenger ship personnel (Certificate of proficiency № 221616; Date of issue 11 Dec 19; Date of expire 11 Dec 24).

Safety familiarization, basic training and instruction for all seafarers (Certificate of proficiency № 221508; Date of issue 11 Dec 19; Date of expire 11 Dec2023).

Security awareness training for all seafarers (Certificate of proficiency № 221633; Date of issue 26 Mar 2018; Date of expire 26 Mar 2023).

Certificate of proficiency - mess room Stewardess 12 Aug 2015

Personal:

I am easygoing person who finds communicating with other a pleasurable activity, hardworking, result-oriented, dedicated individual with good time management skills.