Fatma
Customer support representative
Contact information
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Work experience
Quality manager
from 11.2022 to 01.2026
(3 years 3 months)
FAVBET, Remote (Telecommunications and networking)
Analysis of emails, chats, calls of managers; crm/zendesk management with excel, teams, additional article handling etc; feedbacks and timely one to one conversation with managers on work improvement.
Sales Manager
from 12.2021 to 02.2022
(3 months)
Excentral, Kyiv (Telecommunications and networking)
I have experience in finance and customer support.
I know how to work with CRM and make calls through Laptop/PC.
Education
Taras Shevchenko National University of Kyiv
Medicine, Kyiv
Higher, from 2018 to 2024 (6 years)
Additional education and certificates
No additional education or certificates.
Knowledge and skills
- PC User
- CRM
- Communicability
- Fast typing
- BEST
- MS Excel
- Adaptability
- Documentation management
- Product quality control
- Discipline
- Honesty
- User 1C
Language proficiencies
- English — fluent
- Hindi — fluent
Additional information
Connect me on Telegram: @iamfamaa
Viber: [
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