Fatma

Customer support representative

Considering positions: Customer support representative, Quality manager
Employment type: full-time, part-time
Age: 28 years
City of residence: Kyiv
Ready to work: Remote
Considering positions:
Customer support representative, Quality manager
Employment type:
full-time, part-time
Age:
28 years
City of residence:
Kyiv
Ready to work:
Remote

Contact information

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Work experience

Quality manager

from 11.2022 to 01.2026 (3 years 3 months)
FAVBET, Remote (Telecommunications and networking)

Analysis of emails, chats, calls of managers; crm/zendesk management with excel, teams, additional article handling etc; feedbacks and timely one to one conversation with managers on work improvement.

Sales Manager

from 12.2021 to 02.2022 (3 months)
Excentral, Kyiv (Telecommunications and networking)

I have experience in finance and customer support.
I know how to work with CRM and make calls through Laptop/PC.

Education

Taras Shevchenko National University of Kyiv

Medicine, Kyiv
Higher, from 2018 to 2024 (6 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

  • PC User
  • CRM
  • Communicability
  • Fast typing
  • BEST
  • MS Excel
  • Adaptability
  • Documentation management
  • Product quality control
  • Discipline
  • Honesty
  • User 1C

Language proficiencies

  • English — fluent
  • Hindi — fluent

Additional information

Connect me on Telegram: @iamfamaa
Viber: [open contact info](look above in the "contact info" section)

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