Judy

JUDY OGAKE GICHANA
P.O. BOX 30047-00100
NAIROBI
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PERSONAL INFORMATION.
Gender:Female
Nationality:Kenyan
ID Number:27407040

EDUCATION
August 2010 to October 2011:Diploma in Business Management, Zetech College
June 2009 to October 2009:Certificate in computer application, Ebenezer Computer College
Jan 2004 to November 2007:KCSEC- St Monica, Marani Secondary School
Jan 1996 to November 2003:KCPE 214, Raah Popular Academy

EXPERIENCE

May 2020 to April 2022:Customer Care Representative (Part Time), CCI Call Centre
Receiving incoming calls and resolving customer queries and complaints
Handling tickets coming in through email, SMS and social media
Maintained call center database by collecting and recording information.
Continually worked to enhance call center’s reputation by providing quality and timely service.
Maintained CASAT score through customer feedback calls and addressing complaints by customers

January 2014 to Date:Executive Assistant to the Deputy Principal, Nairobi School
Provide administrative support for Head of School, teachers, Parent Teacher Group (PTG) if there are meetings and events.
Provide clerical support for the school administration by copying documents as needed.
Assisted in maintaining student records including attendance, grades, discipline referrals, etc.
Served as an office assistant to assist staff members when needed such as photocopying assignments or other paperwork.
Receives telephone calls or visitors, answers questions and provides information of a routine nature based on knowledge of programs and operations.
Maintains and controls the principal's and assistant principal's calendars and schedules appointments.
Reviews incoming correspondence and ensures distribution and/or appropriate posting of information of interest or concern to school personnel.
Performed special projects assigned by the principal or vice-principal as required such as organizing files or preparing bulletin boards for events at school.

June 2012 to November 2013:Front Desk Customer Support, CHAK Place
Handled company correspondence, phones and email, and responded to customers
Managed and monitored inventory of office supplies and tools, ordered new supplies when necessary
Provided customer service and support, responded to customer inquiries and questions, resolved customer problems
Completed scheduling duties and organized phone calls and appointments

December 2011 to May 2012:Customer Service Champion, Waecon Supermarkets
Answered daily calls from customers in a high-volume call center regarding service problems, product order progress and other concerns.
Entered orders for customers in a computer system for products or services and recorded customer information in the database.
Processed refunds for customers or billing adjustments based on information from a computerized billing system and customer feedback.
SKILLS:Creativity and innovationAttention to detailLeadership
Excellent time managementAdaptabilityCoordination
CollaborationSelf DrivenHardworking

HOBBIES & INTERESTS:Community Service
Reading
Mentorship

REFEREES
Mr Clinton Atanchi
Training Manager
Sama Limited
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Mr Sitati Ezekiel
Deputy Principal
Nairobi School
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Mrs Naomi Mumbi
Retail Assistant Manager
M-KOPA Limited
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