Анна-Марія

Anna-Mariia Kozyreva


Winnipeg
(204)5831154
[open contact info](look above in the "contact info" section)

Summary
Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations.
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders.
Skills
Polishing Surfaces
Exceptional Time Management
Dish Preparation
Mopping and Buffing Floors
Menu Memorization
Food Safety Standards
Specials Promotion and Upselling
Food and Beverage Service
Ability to Lift 30 Pounds
High Energy and Stamina
Cleaning and Sanitizing
Service Oriented
Order Accuracy and Delivery
Special Requests and Substitutions
Transactions and Cash Handling
Team Player
Relationship Building
Warm and Friendly
Cool Under Pressure
Price Memorization
Experience
Your Live Space Inc.
Winnipeg, Manitoba
Housekeeper 05/2022 to 08/2022
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Laundered sheets and removed stains to restore linens to pristine condition.
Used cleaning chemicals following proper guidelines.
Maintained and organized cleaning supplies stock.
Cleaned building floors by sweeping, mopping and scrubbing.
Returned rooms to occupant-ready status to satisfy future guests.
Performed linen washing, dishwashing, vacuuming, dusting and mopping.
Sushiya
Zaporizhzhia, Ukraine
Restaurant Waiter 08/2020 to 03/2021
Presented menus to patrons, answered questions about menu items and made recommendations.
Suggested additional items to customers to increase restaurant sales.
Communicated effectively with patrons, took orders and made item recommendations.
Relayed orders to service bar and kitchen via point-of-sale register system.
Recorded patron's meal optons, identifying dietary needs or special requests to correctly transmit orders.
Informed customers about specials, upselling additional food and drink items.
Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Reviewed daily specials, menu changes and service specifications.
Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Took orders, calculated charges, issued table checks and collected payments from customers.
Completed opening and closing checklists to ensure smooth restaurant operations.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Stocked server areas with supplies before, during and after shifts.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials to increase profits.
Education and Training
Zaporizhzhia National University, Zaporizhzhia, Ukraine
Translator, Philology Scient: English Language And Literature
Expected in 06/2024
Languages
Russian:

Native/ Bilingual

Ukrainian:

Native/ Bilingual
French:

Elementary