Pavlo

Pavlo Bolikhov CONTACTS
Kyiv, Ukraine
[open contact info](look above in the "contact info" section)
23 y.o. [open contact info](look above in the "contact info" section)
Born in Kharkiv, Telegram
Currently live in Kyiv. LinkedIn

JOB EXPERIENCE LANGUAGES

NDA – Associate Administrative Specialist │ Verification Agent ● Ukrainian, russian
March 2023 – present time
- fluent
● English - B2+
Working for an international company of 5000+ employees, providing ● German - A1
administrative services, and being a verification agent.

Moonshot (Zurich, Switzerland) – Sales Assistant │ PERSONAL
Associate Administrative Specialist ACHIEVEMENTS
September 2022 – March 2023
● Collaborated with a
I was working for a Swiss Investment Company. Represented customer cross-functional
and administrative service for Swiss real estate investors. team of 5 to
successfully deliver a
Responsibilities: Solving tickets, Approving new leads, Coordinating critical project 2
events, Working with CRM, Scheduling new calls, Creating/editing many weeks ahead of
spreadsheets (investors, finances), Creating schedules for managers schedule, improving
Had experience with Front, Excel, SalesForce, ZenDesk, WordPress, the overall efficiency
Calendly, AirCall, Trello, Notion, LiveChatInc. of the project by 20%

● Implemented a new
Spimbey (Delaware, USA) – Customer Service Specialist quality assurance
November 2021 – August 2022 process that reduced
project errors by 30%
Represented customer support in the logistics area.
● Leveraged strong
Responsibilities: Solving tickets, Answering calls, Tracking delivery, communication skills
Contacting the carrier, Working with CRM to facilitate a
challenging
negotiation with a
SatoshiHero (Kyiv, Ukraine) – Customer Service major client,
Representative ultimately securing a
January 2019 – September 2021 contract worth $700k.

Represented technical support for clients, also conducted business
correspondence with partner sites, and kept statistics of our users.

Just School (Kyiv, Ukraine) – English Tutor
June 2018 – January 2019

I conducted individual as well as group English classes for people 6-19
years old.
EDUCATION

Kharkiv National University of Economics, – bachelor's
degree
September 2017 – June 2021

Kharkiv National Automobile and Highway University, –
master's degree
September 2021 – December 2022