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Work experience

Sales director

from 04.2012 to now (12 years 2 months)
IT

Export Sales Representative

from 01.2011 to 03.2012 (1 year 2 months)
International Trade Company (sales)

•Excellent communication and language skills (Russian, English, Ukrainian - fluent and Polish, Turkish - basic)
•Approchable and able to easily build good relations with diverse groups
•Quick learner who is able to multitask effectively
•Able to prioritise workload and remain calm under pressure
•Good in time-management
•Great interpersonal skills developed in a long-term process of communication with professionals from various fields of interest (telecommunication, IT, tourism etc).
•High level of Computer literacy
•Devoted, responsible, result and goal-oriented.

Advertisement and customer care manager

from 08.2009 to 11.2009 (3 months)
"Lviv Live" (hospitality, tourism)

Verification and accepting of customer requests, processing and filling in the database of orders;
Scrutinizing, copying and editing promotional material;
On-line promotion of the provided services.

Part-time trainer

from 05.2009 to 06.2009 (1 month)
“Parallels” (IT, customer care department (support))

organized and held the trainings on “Techniques of effective phone communication”, “Professional sales” and “Customer care services” for companies “Parallels”(IT customer care department), “Aurum”(advertising agency).

Duties and responsibilities:
wrote the program and prepared support materials of the trainings;
facilitated and carried out all stages of the trainings.

Customer care department employee

from 07.2006 to 08.2009 (3 years 1 month)
Kyivstar GSM (Telecommunications and networking)

Provided customer service for the company’s clients (in English, Ukrainian and Russian) over the phone;
Training new employees on the 3rd year of work in the company;
Work with the database of personnel on the corporate web-page.

Education

Ivan Franko National University of Lviv

Master’s Degree in European Union Studies, qualification in translation and political science, Lviv, Ukraine
Higher, from 2004 to 2009 (4 years 9 months)

•Gained skills:
- ability to research and analyze information from a variety of sources in different languages; - problem-solving capability;
- solid written and verbal skills in English, Ukrainian and Russian;
- understanding of complex political and cultural issues in changing environments.

Additional education and certificates

“Stress-management”, “Client-orientated services”, “Techniques of effective phone sales”, “Active sales”

2006-2009

Knowledge and skills

Language proficiencies

• English — advanced
• Russian — fluent
• Ukrainian — fluent
• Polish — average
• German — beginner

References

References On Request

References On Request

Additional information

Social Activities:
11.2010 – participated in Partnership Building Activity «Come and work with me!» in the framework of European Commission’s program “Youth in Action”. Sepoy, France;
10.2010 – participated in Youth Exchange «Crack The Barriers Through Photography» in the framework of European Commission’s program “Youth in Action”. Mersin, Turkey;
05. 2010 – participated in Training Course "For Successful Youth" in the framework of European Commission’s program “Youth in Action”. Iassi, Romania;
10-11.2009 – participated in Training Course "Youth Replicating Innovative Strategies and Excellence in HIV/AIDS prevention" in the framework of European Commission’s program “Youth in Action”. Chisinau, Moldova;
09.2009 – participated in Youth Summer Camp “Studenciak”. Mejzyzdroje, Poland;
02.2009 – delegate representing Ukraine in VI International Regional Session of European Youth Parliament “Ukraine -Belarus- Poland-Georgia- Azerbaijan”. Lviv, Ukraine;
02.2007 - delegate representing Ukraine in IV International Regional Session of European Youth Parliament “Ukraine -Belarus-Moldova-Poland-Georgia”. Lviv, Ukraine;
05.2006 – part of the organising team in the project “International week 2006” of NGO “Young Diplomacy”. Lviv, Ukraine;
03.2006 – participated in conference organised by Franko Lviv National University “ Ukraine and Poland – countries lead by Democracy”. Lviv, Ukraine;
02. 2006 - delegate representing Ukraine in III International Regional Session of European Youth Parliament “Belarus-Ukraine”. Lviv, Ukraine;
09.2005 – 11.2006 – member of the “International Activities” Committee of NGO “Young Diplomacy”. Lviv, Ukraine;
05. 2005 – participated in Training Course “Leadership School” organised by AIESEC.Lviv, Ukraine;
10. 2004 - participated in Training Course “Third School of Modern European Citizen” organised by European Youth Parliament Ukraine. Lviv, Ukraine;


Additional Information:
•available driving license (Ukraine, category B);
•durable volunteer experience at NGOs “Young Diplomacy”, “European Youth Parliament”, “Institute of Ukrainian Studies”.