Наталія

Nataliia
Solop
SKILLS EXPERIENCE
Customer understanding
Multitasking Senior partnership manager
Process optimization
TURNITIN (IT), SOFTWARE «UNICHECK», 2018 -
Team player
PRESENT
Presentations and trainings:

• Presentations, visits to universities and training clients in Zoom.
• Preparation of instructions for software (text + screenshots).
• Webinars for management and Instructors of higher education
EDUCATION institutions (maximum number of participants - 412).

National Technical University of Clients, management and subordinates:
Ukraine
“Igor Sikorsky Kyiv Polytechnic • Communication with clients (familiarization with the software
product, technical support, consultations via Zoom, phone, mails).
Institute” • Purchasing tickets, accompanying director at meetings,
MASTER'S DEGREE IN HEAT POWER providing daily and weekly reports.
ENGINEERING, 2018 • Training new employees.

Documents and software:

CONTACTS • Working with google sheets, documents.
• Working with CRM HubSpot.
E-mail [open contact info](look above in the "contact info" section)
• Checking contracts for changes.
FB: [open contact info](look above in the "contact info" section)
• Preparation and submission of tender documents.
• Testing the software product for errors.
• Creating tasks for the legal department and the development
department in Jira, Teamwork.
ADDITIONAL INFORMATION • Invoicing for clients (universities, publishing houses).
• Reporting to general manager (daily and quarterly reports).
Driving license - category B
• Budget planning.
• Conducting surveys.
English level - Upper-Intermediate
Ukrainian level - Native CERTIFICATES AND CONFERENCES
Russian level - Native
Linkedin Learning
German level - Beginner Critical thinking and problem solving, November, 2023
De-Escalating Conversations for Customer Service, November, 2023
I consider any options for work: relocation, remote, Customer service foundations, October, 2023
office in Kyiv Customer service leadership, September, 2023

Moodle Moot (Kyiv)

Certificate for participation (with a presentation on integration) in the

RECOMMENDATIONS
conference "MoodleMoot Ukraine 2021. Theory and practice of the LMS
Moodle", 2021
Commercial Director, «Unicheck Ukraine»
Public Speaking (Kyiv)
Andrii Sidlyarenko

Certificate for participation in the two-day training "Development Program
on Public Speaking", 2019