Євгенія

Yevgeniya Kolesnyk
Account Manager

Profile Details
Experienced and self-motivated Sales Support Manager with three years of Kolomyya, Ukraine,
sales experience in software and technology company (travel and tourism [open contact info](look above in the "contact info" section)
industry) and almost 2 years of hospitality experience in 5 starts hotel [open contact info](look above in the "contact info" section)
Dedicated to increasing sales by providing the ultimate customer experience.
Organized, result and customer-oriented. Links
LinkedIn
Sales and Marketing Support Manager at Sabre Ukraine, Kyiv
December 2017 — December 2021 Skills
● Develop and grow the sales pipeline Critical thinking and problem solving
● Build and strengthen client relationships to achieve long-term partnerships
● Negotiate profitable contracts directly with customers and prospects to Ability to Multitask
increase revenues
● Take inquiries and requests from customers and address their needs Creativity
● Created and supervised customer loyalty programs
Microsoft Excel
● Assists in resolving any client-related issues
● Supervised CRM in 1C Communication
● Issued client's invoices in 1C
● Generate various reports Time Management
● Organization of meetings and presentation events for potential customers
in other cities Fast Learner

Employment History Ability to Work Under Pressure

Reservation Agent at Hyatt Regency Kyiv, Kyiv Customer Service
January 2016 — October 2016
● Answer all customer queries to provide best service Marketing and Sales
● Make a reservation
B2B Sales
● Help guests with a different requests -by phone,emails and in person
● Promote Hotel's marketing programs Microsoft Office
● Field guest complaints, conducting through research to develop the most
effective solutions and negotiate results Innovative Problem Solving
● Using effective up selling and suggestive selling methods

Languages
Education English
Master, National Metallurgical Academy of Ukraine, Dnipro
September 2012 — June 2013 French

Department of Intellectual Property and Project Management
Bachelor, National Metallurgical Academy of Ukraine, Dnipro
September 2008 — June 2012
Department of Business Documentation Management and Information Activity