Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9021507/

Work experience

Customer support representative

from 01.2024 to 12.2024 (11 months)
Atlantic Consulting, Львів (Медицина, охорона здоров'я, аптеки)

- Scheduling and Coordination: Organized doctors' schedules and managed patient appointments.
- Insurance Verification: Verified patient benefits across various insurance providers.
- Financial Communication: Informed patients about financial responsibilities for medical services.
- Issue Resolution: Addressed and resolved patient concerns via messages, emails, and phone calls.
- Visit and Authorization Tracking: Monitored patient visits and managed authorization processes.
- Technical Proficiency: Proficient in using spreadsheets, Excel, Slack, and CRM tools for operational efficiency.
- Billing and Transactions: Verified insurance claims, tracked payments, and provided accurate billing information to patients.
- Cross-Department Collaboration: Coordinated with multiple departments to resolve issues effectively and ensure smooth operations.

Customer support representative, medical coordinator

from 11.2022 to 11.2023 (1 year)
Bookimed, Дистанційно (Медицина, охорона здоров'я, аптеки)

- Informing the patient according to the needs, solutions and individual selection of the clinic depending on the case;
- Management and support of the patient from the moment of application to the moment of the visit to the clinic, if necessary - communication after the visit;
- Work with the SRM system;
-Processing of applications by means of chats, calls, comunication via e-mail;
-Communication in English;

Laison support

from 09.2022 to 12.2022 (3 months)
D&Networks, Львів (Хімічна промисловість, фармацевтика)

Working with the lists of medicines taken by our company's patients;
structuring drug lists;
Detection of duplicates (medicines in one patient with a similar effect);
Detection of cases when, when interacting, medications weaken each other;
Forming reports and providing them to medical representatives;
Working in English with native speakers;
Work in various computer programs (including Google spreadsheets and Excel), communication in messengers, collection, processing of information and entering it into databases.

Therapist, endocrinologist

from 08.2022 to now (3 years)
St. Luka’s Hospital, Львів (Медицина, охорона здоров'я, аптеки)

Reception of patients on the basis of the emergency medical care department;
Provision of quick and effective assistance, implementation of the diagnostic plan, establishment of a preliminary diagnosis;
Consultations of a therapeutic profile;
Adherence to the clinical route according to diagnosis and treatment;
Recommendations for outpatient treatment;
Maintenance of related documentation;
Prevention, diagnosis and treatment of therapeutic diseases and physical injuries in adults;
Establishing compliance between the doctor and the patient;
Working with the Doctor Eleks Ehealth system, ehealth;
Attending conferences and lectures held for doctors;
Work as part of a medical team, including doctors, nurses and specialists.

Call-center operator

from 08.2020 to 09.2022 (2 years 1 month)
Unilab, Львів (Комунікації)

Work with databases of the Centrum system, LISmart Pacjent;
Informing users and corporate organizations about laboratory research;
Attracting new customers, providing information about the account of new offers and services;
Control over the quality of receiving services (timely receipt of results, guarantee of access to the personal account, processing of online payments and refunds);
Solving problematic issues, processing complaints;
Work with rejections.

Specialty - internal diseases, intern.

from 07.2020 to 06.2022 (1 year 11 months)
St. Panteleimon’s Hospital, Львів (Medicine, pharmacy)

Management of patients on the basis of the therapeutic department from the moment of hospitalization to discharge together with the curator;
Adherence to the clinical route according to the diagnosis and treatment of the therapeutic patient;
Recommendations for outpatient treatment;
Maintenance of related documentation;
Working with the Doctor Eleks Ehealth system, ehealth;

Contact-center operator

from 12.2019 to 07.2020 (7 months)
Adelina contact-center, Львів (Комунікації)

Customer service on technical issues of telecommunications;
Information on financial and technical issues;
Sale of services;
Expansion of the client base;
Work with rejections.

Education

Danylo Halytsky Lviv National Medical University

Major - internal medicine, Львів
Higher, from 2014 to 2020 (6 years)

Additional education and certificates

Ultrasonography point-of-care, basic level

3 days

Knowledge and skills

• Користувач ПК
• MS Excel
• MS Word
• MS PowerPoint
• PC User
• Користувач ПК, CRM, Marcel, Bitrix.
• Confidence
• PC user, CRM, Marcel, Bitrix.
• EHealth
• Здатність до навчання
• Ведення медичної документації
• Доктор Елекс
• ЕСОЗ
• Доказова медицина

Language proficiencies

• English — above average
• Ukrainian — fluent

Additional information

Driver's license category B.