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Work experience

Customer support representative

from 10.2021 to now (2 years 7 months)
Simply Contact Inc., Дніпро (Telecommunications and networking)

Technical support for clients of partner companies regarding the use of internal services. Resolution of financial and technical problems. Work as a part of a project for aviation and individual passenger transportation services. Consulting clients on company services. Provision of technical support for internal employees of partner companies to improve the process of conducting business and the efficiency of internal technical processes.

First category economist of the e-commerce and payment means department

from 11.2020 to 05.2021 (6 months)
JSC "OSCHADBANK", Дніпро (Bank services)

Work as a part of project of JSC "Oschadbank" in the field of selfservice operations on POS-terminals (such as: CRM, PLASTIC Business, etc.), configuring and downloading software for POS-terminal with further preparing for installation. Customisation of software for individual customer needs. Consulting of clients regarding the field of selfservice trade operations on POS-terminals, resolving equipment malfunction issues.

First category Economist of TSBB 10003/0443

from 06.2020 to 11.2020 (5 months)
JSC "OSCHADBANK", Дніпро (Bank services)

Work as a part of project of JSC "Oschadbank" in the field of customer service. Consultation of individuals regarding the bank's products and programs, solving problems in the operation of equipment, providing assistance to customers in using the bank's services.

Sales Manager

from 04.2019 to 12.2019 (8 months)
PE Kryshchuk, Дніпро (Household appliances sales)

Sales manager

from 08.2018 to 02.2019 (6 months)
PE Yakhno, Дніпро (Building materials sales)

Education

Alfred Nobel University

PHD in Applied Linguistics, Дніпро
Higher, from 2022 to 2024 (2 years)

Academician V. Lazaryan Dnipro National University of Railway Transport

Military specialty 170203: Application of military units and mechanization units of restoration works of objects of the national transport system, Дніпро
Higher, from 2019 to 2021 (2 years)

Alfred Nobel University

Applied Linguistics, Дніпро
Higher, from 2018 to 2022 (4 years)

Dnipro State College of Construction and Installation Technologies and Architecture

Commercial Activity, Дніпро
Specialized secondary, from 2015 to 2018 (3 years)

Knowledge and skills

Language proficiencies

• Ukrainian — fluent
• Russian — fluent
• English — advanced
• Spanish — beginner
• Japanese — beginner