Ugonna

Customer support representative

Employment:: Full-time, part-time.
Age:: 25 years
City of residence:: Vinnytsia
Ready to work:: Other countries, Remote

Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/9103157

Work experience

Customer Service Agent / Account Manager

from 03.2022 to 02.2024 (1 year 11 months)
Casinonic Casino, Other countries (Telecommunications and networking)

-My tasks included communicating with clients through emails and phone calls, offering them bonuses and other promotions. Additionally, I adeptly managed and resolved any challenges or concerns encountered by clients during their interactions with our platform.
-Successfully implemented targeted marketing strategies, resulting in a 20% increase in player engagement and a subsequent boost in overall revenue.
-Resolved complex player issues promptly and effectively, maintaining a 98% customer satisfaction rate and bolstering the casino's reputation for exceptional customer service.

Customer Support Representative

from 06.2020 to 02.2022 (1 year 8 months)
WeGotLites, New York (Retail)

-My daily tasks were to respond and handle customer complaints & inquiries via email and telephone as well as placing on-the-phone orders with customers.
- Maintained above 95% customer satisfaction rate across marketplaces such as Amazon, Houzz, Discount Bandit, Ebay etc.
- Multiple positive Google reviews from happy customers for professionally handled situations under the americalized name Hugo. M.

Dispatcher (Part Time)

from 02.2020 to 05.2020 (3 months)
Repair Portal, Other countries (Transportation and logistics)

-Worked with clients to trackand process orders concering electricla repairs, implemented and use of CRM to store and manage client database .
-Monitored and updated the status of repair orders in the CRM system, ensuring treal time information for both clients and internal teams.
-Collaborated with the repair team to ensure timely and accurate completion of electrical repair orders.

Senior Procurement Agent / Sales Representative

from 05.2018 to 02.2020 (1 year 9 months)
BroadLink Global Limited, Other countries (Wholesale, distribution, imports, and exports)

- My tasks were to handle customer interactions daily, giving detailed, personalized & friendly service to ensure customer satisfaction and retention.
- Exceeded annual sales targets consistently, achieving a 25% revenue increase within the first year.

Education

Vinnytsia National Medical Univeristy

MScPharm, Vinnytsia
Higher, from 2014 to 2019 (5 years)

Knowledge and skills

Expert Verbal and written communication Management of CRM Analytical thinking Technical literacy Zendesk Time management Strategic planning MS Excel MS PowerPoint MS Word Knowledge of sales techniques Ability to work in multitasking mode Interpersonal Skills

Language proficiencies

English — fluent
Ukrainian — advanced
Russian — average

Additional information

PERSONAL PROJECTS
FaceBook Marketing Campaign (11/2022 - 03/2023)
I executed a successful social media marketing campaign for a gym
located in New York City. The primary aim was to increase
membership and enhance the gym's social media footprint within
the city which was a success.

Social Media Management Campaign
(10/2022 - 05/2023)
I executed a social media management campaign for a local
restaurant in Abuja, Nigeria. The primary aim was to create a solid
social media identity for the restaurant and enhance its digital
footprint within the city .
Ability to remain calm under pressure

INTERESTS
Videography, Content Creation, Trading
Travelling, Socializing / Communicating
Photography, Marketing, Video Editing