Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/9139915/

Work experience

Customer support representative

from 07.2021 to now (5 years 3 months)
Happy Call, Lviv (Transportation and logistics)

Packaging & Shipping products.I worked for HAPPY CALL as a Customer Support Representative there we had to employ clients to work for us.The job for our clients was to inspect packages as per the given instructions and once they are done they send the merchandise out for further testing and processing.We used the CRM system and the calling applications that we used were Microsip or Ziopper.

Customer support representative

from 11.2019 to 02.2021 (1 year 4 months)
MD group company, Lviv (Finance, banking, and insurance)

The company has to consult their clients about benefits from their insurance.You have to call clients to ensure benefits from their insurance and once you convince them you make a deal

Call center operator

from 05.2019 to 10.2019 (6 months)
DCS communication center, Kyiv (Telecommunications and networking)

A contact centre, further extension to call centres administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.
Answer incoming calls and respond to customer's emails.

Education

Danylo Halytsky National Medical University

Medicine, Lviv
Unfinished higher, from 2018 to 2024 (6 years)

I graduated as a medical doctor, and honestly, that is one of the best things I could ever do for myself.
I turned years of hard work, sacrifice, sleepless nights, and determination into a dream I once only imagined.
Becoming a doctor is more than a degree to me; it is proof that I can
accomplish something I truly dedicate myself to.
I made my younger self proud by becoming the person I always hoped I would be.
This journey challenged me, humbled me, and made me stronger in ways I never expected.
I am proud of myself—not because it was easy, but because I kept going when it wasn’t.
Today, I wear the title Dr. with gratitude, pride, and a heart full of dreams for what comes next.
If I could choose one achievement to remind myself of what I’m capable of, it would be this: I graduated as a medical doctor.
And I genuinely believe this is the best thing I could have ever done for myself. 🩺🎓❤️

Danylo halytsky National Medical University

Preparatory Course (Ukrainian language), Lviv
Higher, from 2017 to 2018 (1 year)

Knowledge and skills

• MS Office
• Communicability
• Email
• Graphic editors
• Data visualization
• Marketing automation
• Ability to analyze
• Design
• Graphic design
• Marketing
• Spreadsheet
• Rendering
• Swimming
• Writing

Language proficiencies

• English — fluent
• Ukrainian — above average

Additional information

I’m willing to learn new things and work with new people I do and I believe I will add positively to your company I can answer phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.