Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9155210

Work experience

Technical support specialist

from 01.2021 to now (3 years 4 months)
Microsoft/Upwork, Дистанційно (IT)

Supporting global Microsoft Consumers in issues related to Windows and Office 365; Providing Solutions to IT tickets, which come in through emails, chat, phone calls, and formal requests using Windows and Office 365 troubleshooting tools; Administration, support, and configuration of MS Windows and Office 365 clients; Ensuring deliverables meets the SLA;

Information technology specialist

from 09.2014 to now (9 years 8 months)
Frelancer / World Wide, Дистанційно (IT)

Installing and configuring computer hardware, software, systems, networks, printers and scanners. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests. Providing technical support across the globe (this may be in person, the phone or email).

Education

Yaba College of Technology

Computer Science
Specialized secondary, from 2015 to 2021 (6 years)

Additional education and certificates

Education USA, Junior Cloud Engineer

2022, 3 months

Knowledge and skills

Language proficiencies

English — advanced

Additional information

I love coding and cyber security