Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9173752/

Work experience

Family business

from 11.2014 to now (9 years 10 months)
Family business, Swinoujscie, Polska (Оптова торгівля, дистрибуція, імпорт, експорт)

Family business (sales on Amazon, Ebay, Allegro etc.), Head of the Customer’s Support Team:
- Successfully handled 30+ incoming mails daily for the last 3 years with the customer satisfaction rate of 95%
- Decreased total clients refund from 15% to 5% by solving a wide range of problems with orders
- Increased courier’s compensations for the international lost packages from 15% to 80%
- Increased quantity of repeat buyers from 25% to 45%

Brand manager

from 08.2008 to 11.2014 (6 years 3 months)
Delta group of companies, Одеса (Оптова торгівля, дистрибуція, імпорт, експорт)

Brand manager of Nilfisk-Alto, Nilfisk-Advance, Nilfisk-Egholm, Nilfisk-CFM products:
- Increased sales share of Nilfisk products from 10% to 60% in total amount of cleaning equipment company sales
- Won several tenders with total amount of more than €200 000
- Implemented a Nilfisk brand-book to create commercial propositions using one unified style
- Implemented a regular trainings system for the Sales Department (each 6 months)

Head of the Sales Department

from 09.2005 to 08.2008 (2 years 11 months)
Yuventa group of companies, Одеса (Оптова торгівля, дистрибуція, імпорт, експорт)

Head of the Sales Department of Karcher Home&Garden equipment:
- Opened three additional mono-brand Karcher showrooms (Kiev, Odessa, Dnipro)
- Doubled sales amount in three years
- Implemented a financial monitoring system for each showroom (profitability performance)

Education

National Academy of State Government by the President of Ukraine

Specialist Degree Management of organizations., Одеса
Higher, from 1999 to 2004 (5 years)

Additional education and certificates

Project Management course at Hillel IT-school

2022, 2 months

Language proficiencies

• Ukrainian — fluent
• Russian — fluent
• English — above average
• Polish — beginner
• German — beginner