Oluwaseun

Oluwaseun Adu

Nationality: Nigerian (Nigeria) Gender: Male Phone number: [open contact info](look above in the "contact info" section) (Home) Email address:

[open contact info](look above in the "contact info" section) Address: Валентинівська вулиця 11, Kharkiv, Ukraine (Home)

WORK EXPERIENCE

27/10/2022 – 01/01/2023 Portugal
CUSTOMER COMPLAINTS HANDLER WEBHELP

• Receive inbound calls
• Make outgoing calls
• Note and document customer complaints
• Create appointments and schedules
• Resolve and proffer solutions to customer complaints
18/04/2021 – 18/03/2022 Kharkiv, Ukraine
CUSTOMER COMPLAINTS HANDLER GENIX COMPANY

• Received and answered calls and made outbound calls for services and projects, handled customers
complaints and enquiries and made sure they felt better and all their complaints were handled in a
very friendly and informative manner.
• Replying text messages and emails
• Created good company customer relationship through dedicated customer on hand availability
through commitment and dedication to customer satisfaction
09/2020 – 02/2021 Akure
CUSTOMER SERVICE REPRESENTATIVE FASTLINK EXPRESS DELIVERY COMPANY

• Handling of delivery requests by phone and email on daily basis
• Maintain cordial relationship between customer client base and company and ensure a smooth
delivery process
• En route supervision and support
• Providing timely updates by phone and email
• Generating new client or customer database
• Ensuring customers requests for auto transportation and delivery across the 36 states in Nigeria is
stress free and well coordinated
11/06/2019 – 12/10/2020 Akure , Nigeria
RESTAURANT FOOD AND BEVERAGE MANAGER SELF EMPLOYED

• Had a small restaurant where I sold food online and physically
09/04/2019 – 19/10/2020 Akure, Nigeria
SALES MANAGER ICONO DIGITAL TECHNOLOGIES

• Sales of Gadgets and devices especially iPhones and mac books, Laptops of different brands, power
banks and mobile accessories
• Relating to customers and updating them about latest devices and how to use them
• Directing and coordination of home delivery of gadgets bought online to the respective address
• Handling of customer inquiries and complaints
13/01/2019 – 18/05/2022 Lagos, Nigeria
DIGITAL MARKETING SELF EMPLOYED

• Design of digital fliers
• Social media management
• Online adverts
Business or Sector Information and communication
18/09/2018 – 24/08/2019 Benin , Nigeria
PROJECT COORDINATOR BENSON IDAHOSA UNIVERSITY

• Co-ordination of construction projects
• Role as junior architect and construction manager

EDUCATION AND TRAINING

12/03/2021 – CURRENT Kharkiv, Ukraine
MASTERS DEGREE O.M Beketova National University of Urban Economy in Kharkiv Ukraine

Address Marshala Bazhanova St, 17, Kharkiv, Kharkivs‘ka Oblast Ukraine , Kharkiv, Ukraine

Website en.kname.edu.ua

19/09/2012 – 04/06/2018 Akure, Nigeria
BACHELOR IN TECHNOLOGY ARCHITECTURE Federal university of technology Akure, Ondo state

Address Futa South Gate Akure, Akure, Nigeria Website www.futa.edu.ng

LANGUAGE SKILLS

Mother tongue(s): ENGLISH LANGUAGE
Other language(s):

UNDERSTANDING SPEAKING WRITING
Spoken Spoken
Listening Reading
production interaction
RUSSIAN A1 A1 A1 A1 A1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

DIGITAL SKILLS

Information Technologies Communication software and social media Social Media Microsoft
Word Team-work oriented Good listener and communicator Organizational and planning skills
Zoom Microsoft Excel Strategic Planning Internet user Decision-making WhatsApp
Motivated Creativity