Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/9224400/

Work experience

Customer support representative

from 01.2025 to 12.2025 (1 year)
Outcess Solutions Nigeria limited, Remote (Telecommunications and networking)

Responded to inbound customer inquiries via phone, email, and chat,
delivering timely and accurate information about products and services.

Assisted in resolving customer issues and complaints by identifying
problems, researching solutions, and escalating complex cases to
senior support staff when necessary.

Educated customers on new and existing telecom and related product
offerings, improving product understanding and customer satisfaction.

Followed through on customer requests and service commitments,
ensuring timely updates and resolutions.

Worked closely with team leads to develop professional
communication, teamwork, and problem-solving skills.

Career break

from 01.2024 to 12.2024 (1 year)
Training

IT-specialist

from 08.2022 to 08.2023 (1 year)
First Guarantee Pension Limited, Other countries (Finance, banking, and insurance)

Provided technical support to employees, resolving hardware and software issues efficiently.
Assisted in maintaining and upgrading the company's IT systems and networks.
Helped ensure data security and performed regular backups of critical information

Education

Bowen University

Computer Science
Higher, from 2019 to 2023 (4 years)

Additional education and certificates

Full Stack Development

12 months

Knowledge and skills

• Receiving incoming calls
• Making outgoing calls
• Responsibility
• Ability to work in multitasking mode
• Conducting online chats
• Time management
• Effective communication
• Teamwork
• Desire to learn and develop
• HTML
• JavaScript
• Python

Language proficiencies

English — fluent

Additional information

A young vibrant soul