Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/9237408/

Work experience

Customer service representative

from 04.2021 to 07.2024 (3 years 4 months)
Airtel Telecommunications North East Nigeria, Remote (Telecommunications and networking)

1. Trained three new employees on how to input customer data and organizing customer interaction logs.
2. Managed difficult customer situations with professionalism and empathy.
3. Analyzed customer feedback to identify trends and suggested improvements for business.
4. Handled 80+ calls daily with duties including signing up new customers, retrieving customer data, presenting relevant product information and services.

Customer service representative

from 03.2020 to 04.2021 (1 year 2 months)
Ramat Micro Finance Bank, Dnipro (Finance, banking, and insurance)

1. Received an 90% customer satisfaction rating, 10% higher than the company average.
2. Provided basic support for clients on a wide range of company products, resolving at a 95% rate.
3. Followed up on customer calls when required.
4. Remained courteous and calm even during moments of customer dissatisfaction.

Education

University of Uyo

Accounting, Kyiv
Higher, from 2015 to 2019 (4 years)

Additional education and certificates

Accounting

4 years

Customer Relationship Management Experience - Hp Life

72 hours

BYU Pathway

1 year

Knowledge and skills

• MS Office
• CorelDRAW
• Communicability
• Conducting negotiations
• Leadership
• Drawing
• Problem solving
• Persuasive
• Listening
• Planning and organising

Language proficiencies

• French — advanced
• English — fluent

References

• Mr. Aniefiok Okon Udoeyen

  Mr. Aniefiok Okon Udoeyen

  Surveyor, Ministry of Lands and Survey

  Contact details are hidden

• Mr. Alex Ubok Udom

  Mr. Alex Ubok Udom

  Engineer, The Church of Jesus Christ of latter-day Saints

  Contact details are hidden

• Mr. Eɗem Ukpong

  Mr. Eɗem Ukpong

  Control Officer, Bourbon Shipping and Logistics

  Contact details are hidden

Additional information

PLACES VISITED:
International: Ghana, Congo Brazzaville, Cameroun, Kenya.

Nigerian State: Cross River, Abia, Abuja, Lagos and Borno States.

PERSONAL QUALITIES :
Team player, goal driven, self-motivated, hardwork and honesty.

HOBBIES:
Reading, making friends, playing soccer, cooking and travelling.