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Work experience

Sales manager

from 02.2023 to 03.2024 (1 year 2 months)
GMB International, Kyiv (Telecommunications and networking)

During my time at GMB I was quickly given the position of team lead. This is because I developed new sales
oriented strategies that enforced customer retention and this led to my promotion after 2 months of working as a
junior sales manager. As a team lead I accomplished many personal and company targets that I was supposed to
meet monthly which helped me improve my earning potential greatly. Not to mention managing contracts and
facilitating technical training for clients on company products usage.
• Sourced leads and contacted prospects via cold calling
• Negotiated contracts with new and existing customers including prices increases and stock agreements
• Conducted monthly coaching sessions, reviewing objectives, action plans and progress which helped
improve the client retention rate by at least 8% at my time of leaving
• Increased the customer base by 10% during my time by employing strategic sales initiatives
• Fostered long lasting relationships with new clients who eventually become one of the most profitable
accounts and also got great referrals from these clients which greatly increased our customer base
• Trained and coached team members which greatly improved the sales revenue monthly and helped us hit
most of our targets

Customer support representative

from 10.2022 to 01.2023 (4 months)
capital ventures, Remote (Marketing, advertising, and PR)

For the period I was employed at Capital Ventures, a remote company, Starting out as a Customer support manager, I
quickly got promoted to a Customer Teams Manager where I cultivated a culture of improved customer retention and
helped hit company targets on client referrals and establish client loyalty. This was something I attained through
implementing tactics that were in line with the company requirements and keeping the team up to date with
strong analysis and problem solving skills in regards to client claims and over roll customer experience.
• Experienced in working collaboratively with other department members and leading staff members. •
Proactively coached and developed associates to unleash their full potential in delivering exceptional
customer service.
• Secured numerous company recognitions for achieving the highest customer delight scores among five
other teams
• Actively managed incoming calls in multiple queues, ensuring service levels were met.
• Expertise in resolving escalated customer service issues.
• Enhanced associate performance through daily mentoring, one on one discussions and motivational
strategies
• Monitored incoming calls and provided immediate feedback to associates to improve quality of service.
• Completed Team Performance Development plans monthly
PARAGON LIMITED NEW Y

Education

Uzhhorod medical university

Medicine, Kyiv
Higher, from 2017 to 2022 (5 years)

Knowledge and skills

• MS Office
• MS PowerPoint
• Google Docs
• Slack
• Google Sheets
• Google
• Asana
• Management skills
• Dropbox

Language proficiencies

• English — fluent
• Ukrainian — above average