Ольга

CV

Full name: Olga Anistratenko
Date of birth: 14 March 1987

Phone number: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)
Marital status: married

Nationality: Ukrainian

Object: participation in launch of global projects in different fields, development of project leading and
business analysis skills, cooperation with experienced people in order to learn and receive knowledge, gain
experience of work with clients from different countries in order to improve negotiation skills.

Work experience:
Jule 2022 – current TSUM Kyiv
time
Position Leading specialist in the implementation of business processes
− Implementation of the CRM system development strategy at the level of business
units.
− Interaction with the vendor on licensing and contracting issues, support in signing
documentation with contractors.
− Interaction with contractors (cash systems, telephony, loyalty program, Creatio
development) on the development of additional functional blocks and business
processes of the CRM system (preparing technical specifications, testing,
acceptance of work).
− Creation and systematization of business requirements, prioritization of tasks in
accordance with business requirements and available resources.
− Preparation of reports for management of the company.
− Preparation of analytical reports and instructions, interaction with users.
− Launching the TSUM loyalty program, setting up automatic promotions in
Responsibilities: accordance with the Retail and Marketing team's plan, setting up the correct
processes for recording customers savings and changing the level of the loyalty
program.
− Interaction with the website and mobile application development team to set up the
integration of a CRM system to launch a loyalty program for Eccom and processing
online orders.
− Setting tasks for the contractor to work with the cash register software for the
functioning of automatic discounts at the cash registers, registration of new
customers, the possibility of using certificates and promotional codes.
− Interaction with 1C developers to support and ensure the correct operation of the
configured exchanges between 1C and CRM systems.
− Automation of marketing campaigns (setting up mass and triggered email
campaigns, Viber and SMS messages, business processes for notifying customers
about individual promotions and discounts).
 − Participation in building a CRM department within the structure of the Marketing
Department, support of new specialists, training in business processes in the
company and the functionality of the CRM system, introduction of a retention
manager, interaction with a data analyst, setting up RFM analysis of the customer
base.
− Launch of the Call Center in a single system (acceptance of orders, processing of
requests, consulting on the loyalty program).

October 2019 –
May 2022 UNIT.City

Position CRM - manager
− Creation and systematization of business requirements.
− Setting up business processes and cases, in accordance with the business objectives
of the business units (Sales department, Legal department, Accounting department,
Service, Community department).
− Setting up and maintenance of CRM-system integration with other services (1C,
digital assistant, YouControl).
− Documenting processes, preparing user instructions, user training conduction.
Responsibilities:
− Handling user requests (errors in business processes, configuration errors, vendor
requests).
− Technical support.
− Preparation of analytical reports and instructions, user training.
− Interaction with contractors on the development of additional functional blocks
(preparation of terms of reference, testing, acceptance of work).

− Setting up landing pages, registration of leads with different types of needs in CRM
− Setting up business processes of notifying responsible employees about new leads
− Setting up the module for selecting products in the leads depending on the specified
product characteristics (rental period, capacity)
− Automating the process of creating a commercial proposal for sale with the
possibility of specifying different rates for different rental periods
− Automatic reservation check of the offices which are offered to customers (if there's
a reservation, the office is not available for the contract)
− Sending for approval a commercial offer in case of specifying different rates than
the basic ones
− Automatic generation of lease agreements on the basis of the agreed commercial
Performed settings: offer
− Lease agreement approval and signing automation (creation of standardized printed
agreement forms) Notifying departments about the stages of contract signing
− Supplementary agreement creating and signing automation
− Invoices, acts of performed works
− Integration with 1C (data exchange of objects such as Contributors, Agreements,
Invoices, Acts).
− Integration with YouControl
− Setting integration with the chat-bot to launch verification process
− Implementation of the carsharing service (signing agreements, booking, cost
calculation, invoicing)
− Setting up analytical reports
October 2018 –
HeadHunter Ukraine
September 2019
Position Project Manager CRM/BA
 − Creation and systematization of business requirements
− Preparation and approval of the concept of implementation CRM - bpm'online
− Coordination with a partner organization involved in the implementation of the
Responsibilities: system
− Compliance control of functional requirements of the project
− Monitoring compliance with the project deadlines and budget
− Setting up analytical reports in bpm’online

Achievements: − Successful presentation of the project to the EBRD, obtaining a grant
December 2017–
TERRASOFT
October 2018
Position Customer success manager
− Preparation of the implementation schedule
− Interface setting, customization
− Setting up business processes and cases, in accordance with the business objectives
of the customer;
Responsibilities:
− Building of analytical reporting
− User training conduction
− Communication with customers and subject matter experts, coordination of
customer interaction with customer support
− Successful implementation of more than 20 projects from various industries (state-
owned enterprises, customer services, sales, manufacturing, marketing, services)
Achievements: − Preparing applications on MarketPlace Terrasoft
− Project implementation in a short time without the involvement of developers
− Increasing the level of qualification to Senior for 6 months of work
December 2016 –
December 2017 SAT Transport Company
Position System analyst of software development and process automation
− Requirements elicitation, analysis and documentation for automating business
processes of company
Responsibilities : − Collaboration with customers and subject matter experts
− Coordination of software development, testing, acceptance and implementation
− Preparation of user instructions and user training
− Supporting the development and implementation of the Service desk for processing
Achievements: user requests
− Preparation of statistics for the analysis of the activities of the IT Department
February 2015 –
SAT Transport Company
November 2016
Position: Training & Development Manager
− Adaptation training programs creation and conducting training activities for
different levels of positions
− Organization and conduction the process of continuous training of employees of the
Responsibilities: franchise network of the company.
− Development of training courses, training materials.
− Systematic analysis of feedback on the results of training activities.
− Writing technical assignments for finalizing 1C 8.3, creating user instructions.
− Development of a training manual for the training of employees of the franchise
Achievements: network
− Conducting training events for Company employees (about 500 hours of training).
March 2014 -
SAT Transport Company
February 2015
Position: Standardization and Quality Specialist
 − Development, maintenance and updating of regulatory documents in the company,
− Creation and study of the company's logistics business processes
Responsibilities:
− Analysis of business processes, description, optimization, improvement.
− Conducting internal audits
− Detailed study of production business processes in a logistics company.
Achievements: − Preparation of simplified instructions for production positions.
− Participation in conducting internal audits in company divisions.
September 2009 -
SAT Transport Company
February 2014
Position: Operator
− Operational work in the program 1C.
Responsibilities: − Providing information and assistance to customers.
− Work with primary accounting documentation.
Achievements: − Senior operator in the department.

Education: National Technical University of Ukraine «Igor Sikorsky Kyiv Polytechnic Institute», Faculty of
Instrumentation Engineering, Master Degree

Qualifications:
March 2014 Quality Management System
Internal audits according to QMS
April 2016 Training for trainers
June 2018 BPMN notation. Business process optimization
April 2019 Data analysis
December 2020 Negotiation and mediation
May 2021 Management of habits
February 2022 Workshop: Cyber Security
February 2022 Workshop "How to live with a child?
2021-2022 English courses

Other skills hobbies & activities
Construction and description of business processes. Testing the work of accounting systems of the
Skills: enterprise. Preparation of work instructions. Knowledge of personnel training and assessment
techniques.
Computer
CRM Creatio, 1С, Word , Excel, PowerPoint, Visio, Tableau
literacy:
Hobbies Reading professional-oriented and fiction literature, film and music, sports

Language skills: Ukrainian - native, Russian — fluent, English — intermediate

Personal Active life position, initiative, diligence, sociability, high performance, ability to analyze and
qualities: plan own work, ability to work in a team, fast learning.

References upon request