Володимир

VOLODYMYR FEDOTENKO
BUSINESS ANALYST

CONTACT
WORK EXPERIENCE
[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section) E-Consulting, Business analyst\ System analyst
10/2021 - PRESENT
/volodymyr-fedotenko
Collection, formalization and coordination of
LANGUAGE requirements with customers
Writing technical specifications
Setting tasks for developers
Ukraine - Native
Description and modeling of business processes
English - Intermediate (B1)
Italian - Beginner (A1)
E-Consulting, Technical support
SKILLS 11/2020 - 10/2021

Consultations of users (clients) on information
technology, solving user problems related to the
Issue tracking list tech
operation of Dynamics 365.
systems: JIRA, Test Rail, TFS,
Identification of types of appeals, determination of
Confluence
ways to solve the problem on the application,
SQL
prioritization of applications.
Microsoft Dynamics 365
Organization and holding of working meetings and
(CRM)
meetings of developers and client representatives to
Microsoft Power BI
discuss the technical component of applications and
BPMN, UML
appeals.
HTTP, SOAP, REST
JSON, XML
Base2Base, System Administrator (Technical support)
03/2020- 11/2020
EDUCATION
Installation, maintenance and ensuring the error-free
operation of software and equipment of the
09/2015 - 06/2020 - Kyiv, company.
National Pedagogical User technical support.
Dragomanov University. Ensuring the efficiency and safety of the company's
Bachelor's degree 2020, IT network.
teacher. Working with incoming requests through the
01/2020 -08/2020 - Kyiv, "helpdesk".
QALight, Certificate basic Software testing (ShopDesk), making bug reports
testing unit and checking fixes.