Michael

Michael Kama
CRM Systems Technician

 Lisbon, Portugal  [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

PROFILES
Creative, compassionate, and highly dependable customer support professional who has
the ability to multi-task, prioritize, and manage time effectively. Possess the ability to
handle high-volume calls and listen actively. Flexible and able to handle unexpected
schedules, situations, and customer complaints with ease, grace, and confidence.

EXPERIENCE
09.2022 - present CRM Systems Technician (FREENOW)
- Managing the company's CRM system.
- Debugging and testing updates for seamless integration on various platforms.
- Creating front-end designs for advertisement campaigns displayed on web pages.

08.2021 - 09.2022 Logistics Manager (Exclusive Transportation Inc)
Supervising the movement, distribution, and storage of supplies and materials across
the US. I was tasked with planning routes, analyzing budgets, and processing
shipments.

05.2020 - 08.2020 IT Support Specialist (Colt)
I was responsible for analyzing, troubleshooting, and evaluating technology issues.

EDUCATION
09.2020 - 12.2021
Sumy State University, Sumy, Ukraine
Computer Science - Masters

09.2016 - 06.2020
Sumy State University, Sumy, Ukraine
Computer Science - Bachelors

SOFT SKILLS SPOKEN LANGUAGES
Good communication - written and oral skills English      
Excellent conceptual and analytical skills Igbo      
Effective interpersonal skills Russian    
Leadership Ukrainian  
Teamwork
Work Ethic