Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9398284/

Work experience

Retention manager

from 02.2026 to now (5 months)
Yellow Stone, Remote (IT)

Responsibilities:
•Analyzed user behavior and retention metrics
•Collected and structured user feedback to improve the product
•Collaborated with product and engineering teams
•Supported users and resolved issues to maintain high satisfaction
Achievements:
•Improved user retention through data-driven insights
•Reduced churn by identifying key user pain points
•Enhanced user experience by initiating product improvements

Customer support representative

from 09.2023 to 02.2026 (2 years 6 months)
Yellow Stone, Dnipro (IT)

- Communication with customers in English;
- Communication with other departments;
- Beginners mentoring;
- CRM, Jira, Confluence, etc.

Education

Dnipro National University

Master`s Degree Software Engineer, Dnipro
Higher, from 2024 to 2025 (1 year)

Dnipro National University

Bachelor's degree Software Engineer, Dnipro
Higher, from 2020 to 2024 (4 years)

Additional education and certificates

Udemy Spring Course

2023, 1 month

Udemy Postgre SQL

2022, 2 months

Udemy NodeJS

2023, 1 month
Certificate

Udemy Produc Manager

2025, 2 months
Certificate

Knowledge and skills

• MySQL
• SQL
• Hibernate
• Java
• HTML
• OOP
• Spring Boot
• Java Core
• PostgreSQL
• Git
• CSS
• IntelliJ IDEA
• JDBC
• JPA
• Spring MVC
• REST API
• Apache JMeter
• Apache Tomcat
• Spring Framework
• Apache Maven
• Docker
• Node.js
• Spring Data
• Spring Data JPA
• Flyway
• JavaScript
• Self motivation
• Knowledge of OOP principles

Language proficiencies

• English — above average
• Ukrainian — fluent