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Wuraola
Customer support representative
- Age:
- 20 years
- City of residence:
- Kharkiv
- Ready to work:
- Remote
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Tel: [
PERSONAL PROFILE
A disciplined, self-motivated, and proactive individual with good communication, emphatic,
problem-solving, and decision-making skills. Good knowledge of computer skills. Aptitude for
learning new skills and acquiring knowledge. With a keen interest in acquiring skills and expertise
in customer service and account management.
CAREER HISTORY
Customer Support Vitae Shelter May 2022 – August 2022
Key Responsibilities
• Provided primary customer support to internal and external support.
• Chat, email, live chat, and social media support.
• Responded to customers’ queries with empathy.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
• Collaborated with cross-functional teams to escalate and resolve complex customer
cases.
Customer Support/Account Manager Asek Pharmacy June 2020 – October 2021
Key Responsibilities
• Resolving customers’ issues professionally.
• Providing detailed information about the products to the customers.
• Keeping records of drugs remaining on the shelf allocated.
• Dispensing drugs to customers with their prescription paper.
• Maintain documentation and invoice of drugs
• Work with profits-loss statement
• Providing over-the-counter services to customers.
• Checking the expiration date of all medications to ensure that expired medications are
not being displayed on the shelf.
• Dispensing receipts to customers in case of refund/return.
• Achieved customer satisfaction rating of 10 by providing excellent customer service
KEY SKILLS AND COMPETENCIES
• CRM software
• Microsoft Office (Excel, Word, PowerPoint)
• Fast typing skills
• Communication skills.
• Quantitative reasoning.
• Strong analytical skills.
• Fast learner.
• First line of support.
• Internet Explorer
• Multitasking.
• Creative thinking.
• Amazon and Shopify user
LANGUAGES AND PROFICIENCIES
• English Language Native Speaker
Extra curriculum activities:
Reading and coding
ACADEMIC QUALIFICATIONS
Kharkiv National Medical University
De-mol Secondary School
More resumes of this candidate
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WURAOLA ATOYEJE Tel: Email: PERSONAL PROFILE A disciplined, self-motivated, and proactive individual with good communication, emphatic, problem-solving, and decision-making skills. Good knowledge of computer...
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