Contact information

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Work experience

Customer support representative

from 05.2023 to 03.2024 (10 months)
Keepgo, Remote (Telecommunications and networking)

Resolved over 200 customer complaints in a week,
using live chats, email and raising tickets. Hence, exceeding the set (KPls).
• Order fulfillment on Shopify
• Collaborated with developers to solve technical issues
of customers. Also troubleshooting of customers eSIM's, SIM cards and Hotspot devices. Updated FAQs to better assist the customers on company website.
• Created and managed customer orders on Shopify, Amazon and Ysell

Customer support representative

from 01.2016 to 08.2019 (3 years 7 months)
stoday logistics, Remote (Transportation and logistics)

Provided primary customer support ot internal and
external customers.
Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns and logistic issues.
• Assisted customers with their bookings and Updated account information to maintain customer records.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate
solutions.
• Offered advice and assistance to customers, paying attention to special needs and wants.

Education

uzzhorod national university

Medicine, Uzhhorod
Unfinished higher, from 2021 to 2026 (5 years)

Additional education and certificates

Digital Marketing

2023, 6months
Certificate

Knowledge and skills

• CRM
• Educability
• Conducting online chats
• Multitasking
• Fast typing
• The first line of support
• MS Excel
• MS Office
• MS Word
• MS PowerPoint
• Canva
• Internet Explorer
• Productivity
• AGILE
• JIRA
• Project Management Tools(TRELLO
• Empathic
• Receiving and processing orders
• Digital marketing
• Slack
• Zendesk
• Stripe

Language proficiencies

• English — fluent
• Portuguese — beginner

Additional information

reading, travelling, exercising
Telegram @Gncreativedesign
Contact: +35190550824