Янiна

YANINA TKACHENKO
CUSTOMER CARE MANAGER

PROFILE

In the work environment my main goal is to make customers feel heard and
understood, find the best solution to their issues and optimize the workflow.
CONTACT
I aspire to apply and further develop my language and professional skills,
[open contact info](look above in the "contact info" section) and always ready to learn and acquire new ones.

[open contact info](look above in the "contact info" section)
WORK EXPERIENCE
Cherkasy, Ukraine
Mindful Care 2023 - PRESENT
Billing & Customer Care Specialist

Respond to customer inquiries via phone and email.
Consult customers regarding their outstanding balance, patient’s
SKILLS responsibility and payments history.
Verify insurance eligibility and benefits.
Zendesk, Aircall, Intercom, Zoom
Assist patients in making payments and collect balance due.
Microsoft Word, Excel, Outlook,
Support Your App 2022 - 2023
PowerPoint
Customer Care Manager
Stripe and ClearGage
Respond to customer queries via phone, email and chat.
Tone of Voice, Soft skills and Consult them about product features and guide through the process
Written Communication of funds withdrawal.
trainings Solve arising issue and escalate to the IT department.

Teamwork Lodz Yeddel 2019 - 2020
Problem-solving skills Hostess of language exchange events

Responsible and well-organized Invite and greet people, make newcomers feel comfortable.
Receptive and fast learner Find a way to people from different cultural backgrounds.
Solve arising issues promptly and efficiently.

LANGUAGES EDUCATION

1. Ukrainian (Native) Bachelor of Arts – English Philology 2018 - 2021

2. English (C1) University of Lodz, Poland

3. Polish (B1 mainly spoken)
4. German (A2 good comprehension) Bachelor of Arts – Anglistik 2020 - 2021
University of Leipzig, Germany
(Erasmus+ Studies Exchange Program)