Claribel

Claribel Barth-obi
Customer Service Professional

Profile Details
Detail-oriented, with progressive years of experience in diverse Warsaw
customer facing and non-customer facing roles. which include Poland
identifying customer needs and delivering effective solutions to all 668668094
problems, sales and also providing administrative support. [open contact info](look above in the "contact info" section)

Strong problem solver who readily adapts to change. I am able
Skills
to exceed expectations, work independently and in team settings.
I can handle multiple priorities and meet tight deadlines without Leadership Skills
compromising quality . Analytical Thinking Skills

Detail Oriented
Employment History
customer service professional at Foundever, Warsaw Critical thinking and problem
November 2021 — January 2023 solving
- Respond promptly and courteously to customer inquiries, ensuring
effective resolution of their concerns. Initiative and
Problem-solving Abilities
- Utilize active listening skills to empathize with customer complaints
Patient and good listener
and provide appropriate solutions, increasing customer satisfaction
CRM and ERP tools
- Maintain accurate records of customer interactions and transactions,
facilitating personalized service and efficient follow-ups. Jira

- Demonstrate independent problem-solving abilities while adhering Sales force
to established escalation procedures, consistently achieving favorable
Time management
outcomes.
Proficient in teamwork,
- Take ownership of customer satisfaction, delivering exceptional
promoting collaboration and
service consistently.
synergy among team
- Communicate with customers professionally and positively via members.
phone and email, fostering strong relationships and leaving lasting
Skilled in Microsoft Office
impressions.
Suite, facilitating efficient
- Acknowledge and resolve customer complaints effectively, leaving data management and
customers with a positive impression. documentation

Call center Agent at Evoplay , Kiev Demonstrates strong
November 2019 — March 2021 analytical problem-solving
skills to tackle complex
challenges effectivealt

Displays high emotional
intelligence, fostering positive
and empathetic interactions
with customers.
 • - Take customers calls and provide accurate, satisfactory answers Excellent communication
to their queries and concerns skills, both written and
verbal, to convey information
- De-escalate situation involving dissatisfied customers, offering effective
patient assistance and support .
Customer service
- Call clients and customers to inform them about the company’s
Ability to work in a fast paced
new products, services and policies
environment
- Guide callers through troubleshooting, navigating the company
Ability to work in a team
site or using the products or services.
Exemplary time management
- Review customer or client accounts, providing updates and
skills,ensuring productivity,
information about billing, shipping, warranties and other account
and meeting deadlines
items.
consistently

- Collaborate with other call center professionals to improve Emotional intelligence and
customer service good interactions with others

- Help to train new employees and inform them about the Problem solving
company’s customer management policies
Attention to detail

Secretary Assistant at Recycle point Lagos , Lagos Good communication skills:
February 2018 — October 2019 verbal and written
Assisted in managing executive calendars, scheduling appointments,
Ability to work in a fast paced
and coordinating meeting
environment
- Prepared and distributed correspondence, memos, and reports
Empathetic
- Maintained electronic and physical filing systems, ensuring
organization and accessibility of documents Ability to prioritize, Plan
and work independently with
- Answered phone calls, greeted visitors, and directed inquiries to minimal supervision
appropriate personnel

- Managed office supplies inventory and placed orders as needed Languages
English
- Assisted in basic accounting tasks, such as processing invoices and
expense reports French

- Provided administrative support to various departments as required.

Education
Msc Management , Vistula university , Warsaw
February 2021 — March 2023

Bsc International relations and diplomacy , Ecole de Techniciens
superieurs du Benin University, Cotonou
February 2015 — February 2018

Msc Logistics management , Akademia Nauk Stosowanych WSZiA w
Opolu, Opole
February 2024 — Present