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Resume from November 25, 2023 File
Sonter
Broker, dispatcher
- Age:
- 32 years
- City:
- Kharkiv
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SHIRGBA SONTER JACOB
DISPATCHER/BROKER
CONTACT
Phone: [open contact info ](look above in the "contact info" section)
Email: [open contact info ](look above in the "contact info" section)
Address: Kharkiv, UA
IinkedIn: [open contact info ](look above in the "contact info" section)
SUMMARY
I am ambitious, good at adapting to new job environment and set goals for myself so it can keep me going. I am not comfortable with my current position therefore I work hard to achieve more.
Skills
1. Ability to build and grow organization’s business.
2. Ability to manage work load in your company.
3. Communication.
4. Detailed-oriented.
5. Negotiation abilities.
6. Able to create ideas that can solve problems in your company
7. Multi-tasking abilities.
8. Ability to connect client, customers with your company.
9. Customer service abilities
WORK EXPIRIENCE
DISPATCHER/BROKER
Maawe Express LLC/Better Quality Express LLC | Omaha, NE, USA | 2020-Present
Responsibilities:
• Scheduling inbound and outbound freight (FTL & LTL) in a way it meets warehouse working period.
• Negotiating rates with shippers, drivers and other brokers to get the company the best deal.
• Keeping communication with drivers and customers until load is delivered.
• Reading orders from shippers and getting the right transportation for the order.
• Ensuring the accuracy of all shipping documents, and maintaining all data relating to shipping activities.
• Coordinating loads to ensure the best pick-up and delivery time.
• Efficiently assigning loads to drivers and making sure that pickup on time and deliver on time.
• Following up with drivers to ensure that they use the right procedures when they arrive and depart from the pickup and delivery location.
• Collecting all documentation of freight and route to the properly record and keep it in data base.
• Calling the appropriate body shop to help solve problems with carrier's truck.
• Invoicing the appropriate departments and preparing pay roll for employees and drivers.
• Replying to more than 200 emails in a day.
• Working together with other dispatcher to make sure that the goal for the company for the day is met.
Achievements:
1. November 20, 2020, I created a business strategy called sharing for the company and in less than 3 months after its creation, Maawe Express was able to increase its revenue from 5,000$ a month to 15,000$ a month. After 6 months, the company was generating 250,000$ in a month on revenue.
2. Created a strategy that help the company grew their fleets from 1 truck to now 10 owned trucks and 24 owner operators.
3. I won the best team-leader for being able to train new employees that did not have any idea about logistics to become the best in the business, generating more than 25,000$ a week individually.
4. Created a business within the business that generated an extra 40,000$ in profit in a month for the company.
5. Recruiting new drivers to join our growing fleets of owner operators.
DISPATCHER/BROKER
RTM | Brooklyn, NY, USA | June 2020- August 2022.
Responsibilities:
• Made sure that drivers pick-up loads on time and deliver on time
• With the help of a tracking app Samsara, I was able to track the driver’s location.
• Answered calls from customers and maintained good communication between the shippers and the company.
• Made sure that the drivers follow the DOT regulations.
• Created a shift system that was used by the company to organize shift for the employees.
CUSTOMER SERVICE REPRESENTIVE
Turkish Airlines (Global Bilgi) | Kharkiv, Ukraine | 2018-2020.
Responsibilities:
• Cancelled tickets and made refunds
• Registered complaints of customers in the complaint data base
• Registered air miles into customer miles and smiles accounts
• Received calls from 150-250 calls every day.
• Booked ticket and change itinerary of customers
• Reserved seats and special request for customers.
• Guided new employees on how to work in the company by showing them how to respond to calls.
EDUCATION
MASTER’S DEGREE
Public Administration (Hons)
Kharkiv National University of Economics, Kharkiv, Ukraine
(2020-2021)
MASTER’S DEGREE
Business Administration (Management) (Hons)
Kharkiv National University of Economics, Kharkiv, Ukraine
(2018-2019
BACHELOR’S DEGREE
Medicine (Doctor of Medicine)
Kharkiv National Medical University, Kharkiv, Ukraine
(2012-2018)
Reference:
1. Abdifatah Mohamed
CEO Maawe Express.
Phone: [open contact info ](look above in the "contact info" section)
2. Alexandr Prostotin
CEO, A&J LLC
Phone: [open contact info ](look above in the "contact info" section)
DISPATCHER/BROKER
CONTACT
Phone: [
Email: [
Address: Kharkiv, UA
IinkedIn: [
SUMMARY
I am ambitious, good at adapting to new job environment and set goals for myself so it can keep me going. I am not comfortable with my current position therefore I work hard to achieve more.
Skills
1. Ability to build and grow organization’s business.
2. Ability to manage work load in your company.
3. Communication.
4. Detailed-oriented.
5. Negotiation abilities.
6. Able to create ideas that can solve problems in your company
7. Multi-tasking abilities.
8. Ability to connect client, customers with your company.
9. Customer service abilities
WORK EXPIRIENCE
DISPATCHER/BROKER
Maawe Express LLC/Better Quality Express LLC | Omaha, NE, USA | 2020-Present
Responsibilities:
• Scheduling inbound and outbound freight (FTL & LTL) in a way it meets warehouse working period.
• Negotiating rates with shippers, drivers and other brokers to get the company the best deal.
• Keeping communication with drivers and customers until load is delivered.
• Reading orders from shippers and getting the right transportation for the order.
• Ensuring the accuracy of all shipping documents, and maintaining all data relating to shipping activities.
• Coordinating loads to ensure the best pick-up and delivery time.
• Efficiently assigning loads to drivers and making sure that pickup on time and deliver on time.
• Following up with drivers to ensure that they use the right procedures when they arrive and depart from the pickup and delivery location.
• Collecting all documentation of freight and route to the properly record and keep it in data base.
• Calling the appropriate body shop to help solve problems with carrier's truck.
• Invoicing the appropriate departments and preparing pay roll for employees and drivers.
• Replying to more than 200 emails in a day.
• Working together with other dispatcher to make sure that the goal for the company for the day is met.
Achievements:
1. November 20, 2020, I created a business strategy called sharing for the company and in less than 3 months after its creation, Maawe Express was able to increase its revenue from 5,000$ a month to 15,000$ a month. After 6 months, the company was generating 250,000$ in a month on revenue.
2. Created a strategy that help the company grew their fleets from 1 truck to now 10 owned trucks and 24 owner operators.
3. I won the best team-leader for being able to train new employees that did not have any idea about logistics to become the best in the business, generating more than 25,000$ a week individually.
4. Created a business within the business that generated an extra 40,000$ in profit in a month for the company.
5. Recruiting new drivers to join our growing fleets of owner operators.
DISPATCHER/BROKER
RTM | Brooklyn, NY, USA | June 2020- August 2022.
Responsibilities:
• Made sure that drivers pick-up loads on time and deliver on time
• With the help of a tracking app Samsara, I was able to track the driver’s location.
• Answered calls from customers and maintained good communication between the shippers and the company.
• Made sure that the drivers follow the DOT regulations.
• Created a shift system that was used by the company to organize shift for the employees.
CUSTOMER SERVICE REPRESENTIVE
Turkish Airlines (Global Bilgi) | Kharkiv, Ukraine | 2018-2020.
Responsibilities:
• Cancelled tickets and made refunds
• Registered complaints of customers in the complaint data base
• Registered air miles into customer miles and smiles accounts
• Received calls from 150-250 calls every day.
• Booked ticket and change itinerary of customers
• Reserved seats and special request for customers.
• Guided new employees on how to work in the company by showing them how to respond to calls.
EDUCATION
MASTER’S DEGREE
Public Administration (Hons)
Kharkiv National University of Economics, Kharkiv, Ukraine
(2020-2021)
MASTER’S DEGREE
Business Administration (Management) (Hons)
Kharkiv National University of Economics, Kharkiv, Ukraine
(2018-2019
BACHELOR’S DEGREE
Medicine (Doctor of Medicine)
Kharkiv National Medical University, Kharkiv, Ukraine
(2012-2018)
Reference:
1. Abdifatah Mohamed
CEO Maawe Express.
Phone: [
2. Alexandr Prostotin
CEO, A&J LLC
Phone: [
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