Olachi

JESUMAYOMIDE OKERE
Customer Representative Service|Virtual Assistant

✉️ [open contact info](look above in the "contact info" section) | ☎️ [open contact info](look above in the "contact info" section) {WhatsApp, Telegram}

Professional Summary
Highly organized and dependable Virtual Assistant with a background in medicine, customer
service, and medical billing. Skilled in managing administrative tasks, scheduling, data entry, client
communication, and document organization. Demonstrates excellent attention to detail,
multitasking, and problem-solving skills. Adept at using modern digital tools to support individuals
and teams remotely. Seeking a remote administrative or assistant position where I can apply my
healthcare knowledge, professionalism, and organizational expertise to deliver high-quality
support.

Core Skills
• Administrative support & scheduling

• Time management

• Customer service & Effective communication

• Data entry & document management

• Email and calendar management

• Microsoft Office & Google Workspace

• Billing and record-keeping

• Task prioritization and problem-solving

• Research and reporting

• Confidentiality and professionalism

Professional Experience
• Virtual Assistant (Genwell Medical Billing Services) | Remote | 2022 – 2024

• Managed clients’ calendars, emails, and travel arrangements efficiently.

• Organized and updated digital files, ensuring easy access and version control.
 • Handled communication with clients and vendors, ensuring timely follow-ups.

• Supported data entry, report generation, and invoice processing tasks.

• Used platforms like Microsoft Office (Word, Excel, Outlook), Google Workspace (Docs,
Sheets, Calendar), CRM tools , Zoom, Notion.

•

• Sales Representative | [Eighteen 4orty- 1840] |Remote | 2021 – 2022

• Responded to customer inquiries via phone, email, and chat

• Explaining how the product/service meets the client's needs.

• Discussing terms, prices, and agreements.

• Finalising sales and securing contracts.

• Customer Service Representative | Eighteen 4orty- 1840] | Remote | 2019 – 2021

• Dialing different prospects numbers

• Reaching out to the prospect/ lead{Receive, prioritize, and dispatch calls}

• Maintained accurate records of interactions and escalated complex issues when needed.

• Interact or deal with any situations that might arise while or call using laid out system and
protocols provided by the company.

Education
Bachelor of Medicine, Bachelor of Surgery (MBBS) | Lviv National Medical University, Lviv, Ukraine.

Languages
English — Fluent