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You can get this candidate's contact information from https://www.work.ua/resumes/9572494/?puid=15461

Work experience

Sales manager

from 10.2020 to now (4 years 10 months)
Ascent transport management, Remote (Transportation and logistics)

•Engineered new ideas and business leads for customer satisfaction and sales development.
•Carried out sales presentations to prospective clients.
•Negotiated shipping rates with carriers and customers.
•Supported new and existing customers in resolving conflicts between clients and service providers.
•Maintained regular contact with existing clients to determine their daily and weekly shipping needs.
•Provided frontline support to customers via tickets, telephone calls, emails, social media messages and live chats.
•Provided responsive customer service and resolved client issues quickly and efficiently.
•Supervised transactions, reported issues and escalated those that required further assistance.
•Assisted in organizing and overseeing assignments to drive operational excellence to over 100%.
•Managed large amounts of incoming calls and generated sales leads, followed up on client referrals, and coordinated pick-up and delivery of client orders.
•Performed miscellaneous job-related duties as assigned.

Sales manager

from 06.2017 to 08.2020 (3 years 2 months)
PJ TRUCKINGS INC, Kyiv (Transportation and logistics)

*Receive incoming requests or calls from customers, clients, or field personnel. Gather necessary information, such as location, details of the request, and any specific instructions. Make outgoing calls to potential customers and try to set up with them to be able to move their freight.
*Determine the most efficient and effective routes for drivers or field personnel based on factors such as distance, traffic conditions, and time constraints.
*Maintain accurate and up-to-date records of all dispatch activities, including call logs, assignments, changes, and relevant details.
*Provide exceptional customer service by addressing inquiries, concerns, or complaints in a professional and courteous manner. Update customers or clients regarding the status of their requests, estimated arrival times, or any changes to the original plan.
*Collaborate with other dispatchers, supervisors, or managers to ensure smooth operations, effective resource allocation, and consistent adherence to established protocols.
*Stay updated on industry trends, technological advancements, and best practices related to dispatch operations. Seek opportunities for process improvement, propose innovative solutions, and actively participate in training or professional development programs to enhance skills and knowledge.

Education

Kyiv national university

Business Administration, Kyiv
Higher, from 2011 to 2015 (4 years)

Knowledge and skills

• Confidence
• Adaptability
• Active sales
• Management of CRM
• Direct sales
• B2B Sales
• Handling objections
• Ability to analyze
• IT project management
• Management skills
• MS Excel
• Purposefulness
• Communicability
• Time management
• MS Azure
• Asana
• Slack
• Microsoft 365
• Customer orientation
• Technical support for users
• Competent oral and written language
• Ability to quickly learn new information
• Conducting negotiations
• Staff training
• ClickUp
• Risk management
• Budget planning
• Zendesk
• Ability to work in multitasking mode
• Teamwork
• Ability to convince
• Ability to plan
• Organizational skills
• Ability to prioritize
• Trello
• Jira
• MS Power BI
• MS Project
• User Bitrix24
• Find clients on Upwork
• Canva
• User ChatGPT
• Conducting online chats
• User 1C
• Team management
• Documentation management
• Inventory
• Office administration

Language proficiencies

English — fluent