Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9605509

Work experience

Technical support specialist

from 03.2018 to now (6 years 3 months)
ТОВ "КЦУ", Черкаси (Телекомунікації, зв'язок)

First support line, User support, Windows PC administration, custom CRM's, MS Active Directory, Network administration, Problem analysis.

Internal CRM administrator

from 11.2016 to 02.2018 (1 year 3 months)
ТОВ "КЦУ", Черкаси (Телекомунікації, зв'язок)

Providing support for company internal CRM, implementing automatisation in employee work hours registration, making monthly reports.

Call center agent

from 10.2015 to 10.2016 (1 year)
ТОВ "КЦУ", Черкаси (Телекомунікації, зв'язок)

Inbound voice and chat customer support for all over the world, mostly USA and GB(aircraft tickets)

Education

Національний технічний університет України «КПІ»

Біотехнологія, Київ
Higher, from 2008 to 2014 (6 years)

Knowledge and skills

Language proficiencies

• English — advanced
• Ukrainian — fluent

Additional information

I am looking for a job in IT technical support or system administration. May work with both ukrainian or english speacing people. I am quick learner so despite not having certificated IT education, most of my life worked with PC and learning by myself