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Work experience

Remote Customer service Representative

from 04.2022 to 12.2022 (8 months)
Insurance Supermarket, ontario, canada (Finance, banking, and insurance)

• Played a crucial role in ensuring client satisfaction and maintaining strong relationships with policyholders, acting as the bridge between customers and the organization.
• Assisting customers that have questions about their coverage, need assistance with claims and help them seek guidance on policy options, by offering clear explanations to help the policyholders make informed decisions and navigate the complexities of the insurance world.
• Guiding policyholders through the claims filing process, helping them understand the required documentation, deadlines, and coverage limits, also provide reassurance, answer questions and liaise with claims adjusters to expedite the process. Also, contribute to policyholders' peace of mind during challenging times.

Junior Auditor

from 01.2022 to 04.2022 (3 months)
Osun motors, Київ (Auto business and auto service)

• Assisted with the preparation of audited financial statements and responded to auditor queries.
• One of my primary responsibilities is to verify the accuracy, completeness, true and fair view of financial statements.
• Diligently review sales transactions, expenses, and revenue reports,
cross-referencing them with supporting documentation.

Account Manager

from 02.2019 to 01.2020 (11 months)
Kenteju International Business, lagos (Освіта, наука)

• Utilized Customer Relationship Management (CRM) software to track customer data, interactions, and activity, resulting in improved customer service.
• Perform analysis of monthly revenue and expenses to ensure that they are recorded appropriately on a monthly basis.
• Analyzed and documented balance sheet and income statement activity following up with internal/external departments accordingly.
• Work with management to identify and recommend solutions for gaps and process inefficiencies. Generate and review monthly financial statements to ensure accuracy of information.

Education

Kyiv College Of Communication .

Language, Київ
Unfinished higher, from 2022 to 2022 (меньше 1 года)

Ukrainian Language

Adeleke University

Accounting, Ede, Osun State
Higher, from 2016 to 2020 (4 years)

Unpublished Project: Evaluation of Pension Reform Act in osun state( A case study of Pensioneers in Osogbo

Federal University of agriculture international school.

Abeokuta, Ogun State.
Secondary, from 2010 to 2016 (6 years)

Leaving School Certificate (SSCE)

Additional education and certificates

New horizon computer learning centers, (Microsoft word, Microsoft excel, Project management, Customer relationship management)

4years

Associate chartered accountants (AAT)

4years

Knowledge and skills

Language proficiencies

English — fluent

References

Pelumi Fadiora

Pelumi Fadiora

Founder of Kenteju International Business, Kenteju International Business