Анастасія

PERSONAL INFORMATION Anastasiia Alchinova

Chop, Pryozerna 22 , ZK , 89502 (Ukraine)
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Sex Female | Date of birth 20/03/1994 | Nationality Ukrainian

WORK EXPERIENCE

28/07/2021- Desktop support specialist / Subject Matter Expert
02/06/2023
Lumentum Operations, Milan (Italy)
• Onsite and remote analysis, diagnosis, and resolution of complex desktop problems for
end-users, along with recommending and implementation of corrective solutions for
systems
• Working with artificial intelligence, creating a knowledge base in it, setting up the
program and maintaining documentation, conducting trainings, and managing its team
(5 members)
• Training new employees
• Install, configure, test, maintain, monitor, and troubleshoot end-user systems, phones,
and related hardware and software to meet desktop service levels
• Collaborate and enable remote support for system engineering and networking teams
as required.
• Frequent system administration tasks in Microsoft Active Directory, Tanium Operations
Management, and other application services as required
• Assist in the maintenance and inventory of all equipment, consisting of but not limited to
PCs, monitors, laptops, printers, and other components
• Document and enter activities in ITSM platform and managing incidents proactively to
resolution
• Knowledge of PC and laptop hardware components (external and internal)
• Knowledge Articles creation

19/03/2018 – 14/05.2021 Russian Speaking Service Desk Agent

Tata Consultancy Service, Budapest (Hungary)

• Provide through support and problem resolution for customers
• Train new employees
• Maintain complains and feedback from the customers

07/11/2016 - 16/03/2018 Technical Support Analyst L1

CPL IS Hungary, Budapest (Hungary)
• Provide through support and problem resolution for customers
• Train new employees
• Maintain complains and feedback from the customers regarding Service Desk support on
the daily basis

EDUCATION AND TRAINING
 01/09/2011–31/05/2014 English language and literature
Uzhorod National University, Uzhorod (Ukraine)

ITIL Foundation Certification in IT Service Management
14/11/2021-17/11/2021

PERSONAL SKILLS

Mother tongue(s) Ukrainian

UNDERSTANDING SPEAKING WRITING
Other language(s)
Listening Reading Spoken interaction Spoken production

English C2 C2 C2 C2 C2
Italian B2 B2 B1 B1 B2
Hungarian B1 A2 B1 B1 A2

Job-related skills ▪ MS Office 365
▪ Active Directory
▪ Registry Editor
▪ Machines reimage
▪ Service Now
▪ Skype, Teams, Ringcentral communication tools
▪ Strong internet skills

Communication skills ▪ Excellent written and verbal communication skills
▪ Confident, articulate, and professional speaking abilities (and experience)
▪ Empathic listener
▪ Writing creative or factual
▪ Speaking in public, to groups, or via electronic media

Organisational / managerial ▪ Problem solving ▪ Identifying problems
skills ▪ Productivity ▪ Creative thinking
▪ Teamwork ▪ Attention to detail
▪ Work under pressure ▪ Well organized
▪ Multitaskin ▪ Hardworking

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