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Work experience

Customer Experience and Operations Intern

from 12.2021 to 07.2022 (7 months)
Jacobs Douwe Egberts Ukraine, Київ (Харчова промисловість)

- leaflet designs and content management for internal and external communication
- content and project management of chat bot for internal needs
- data management visualisation for JDE call-center
- data analysis of Sales and Operations planning
- raw data gathering and analysis

Education

Milan State University

Visual and Corporate communications, Мілан
Higher, from 2022 to 2024 (2 years)

I am currently a 2nd year Master student at Milan State University. The degree expands qualification in Marketing research and Communications, Data visualisation, Sociological factors shaping consumer behaviour, digital culture, etc.

Київський національний економічний університет

Міжнародна економіка та менеджмент, Київ
Higher, from 2017 to 2021 (4 years)

• exchange studies (Czech Republic, 2020): crisis management, leadership, Advanced English
• exchange studies (Lithuania, 2021): Theory of Communication, Basics of Public Relations, Integrated Marketing Communication, Neuromarketing.

Additional education and certificates

Adobe Illustrator for Graphic Design

2023

IELTS Academic 7.0

2021

Knowledge and skills

• Content Creation
• Adobe Fresco
• Adobe InDesign
• Rawgraphs
• Adobe Photoshop
• Adobe Illustrator
• Data visualization
• Figma
• MS Office
• Canva
• Procreate
• Сумлінність
• Креативність
• Проведення презентацій
• Ведення соціальних мереж
• Користувач ChatGPT
• Творчий підхід
• Контент-менеджмент

Language proficiencies

• English — fluent
• Italian — average
• Ukrainian — fluent
• Polish — beginner
• German — beginner

Additional information

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