Дмитро

DMYTRO GOLDEN
6.5 years experience in operational management and analysis

BASIC INFORMATION
Poltava, Ukraine
[open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section)
Telegram: t.me/gold_taker

WORK EXPERIENCE
Senior Planning & Analysis Manager March 2021 - July 2023
Mindy Support
Functional responsibilities:

• Oversee daily operations
• Planning, establishing KPIs and quality standards together with project managers
• Motivate staff to meet or surpass organizational and sales goals
• Provide a system for employee salaries and benefits in cooperation with HR
• Monitoring and reacting on daily/weekly/monthly Ops reporting
• Automation and optimization of all the Ops reporting and processes
• Launching new projects
• Ensure that all the process regarding middle-management are set up and flowing in a right way
• In cooperation with HR setting hiring plans and providing the fulfillment of required HC/FTE resources for all
the projects
• Creation of TOR's for Software Development team, internal testing and implementation of the product

Key achievments:

• Stabilization of work processes at the beginning of a full-scale invasion of russian forces into Ukraine
• Сoncept development and implementation of internal Workforce Management tool
• Development of Workforce Management tool to internal CRM system
• Succesful management of 6 locations and more than 20 projects
• Development of an internal reporting system, which reduced the time spent on filling out reports by 22%
daily

Senior Operations Manager September 2019 - March 2021
Mindy Support
Functional responsibilities:

Operations Management of 6 locations in Ukraine
Internal training for local managers
Company location audit
Quality, productivity and deadline contro
lFraud monitoringInternal project distrbution

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Key achievments:

• Reduced the amount of fraud in the company by 85% by implementation a control and reporting systems
• Designed and implemented types of reports and systems in 1C in cooperation with developers
• Ensured the correct work of the middle manager at locations through the implementation of scorecards
and the development of KPI systems

Operations Manager October 2018 - September 2019
Mindy Support
Functional responsibilities:

Operations Management of location in 350 FTE
Team leadership
Quality, productivity and deadline control
Fraud monitoringInternal project distrbution
Payment calculatons

Key achievments:

• Ensured the growth of the location from 150 to 350 FTE in 3 months
• Brought the location to the top among all in the company in terms of performance in 6 months
• Launched more than 10 projects of strategic importance at my location, which later became regular
customers

Team Leader March 2017 - October 2018
Mindy Support
Managemet of DA team in 125 members
Quality and productivity control
Fraud monitoring

LANGUAGES
Ukrainian - Native
English - Upper-Intermidiate

EDUCATION
Bachelor of Arts Septmber 2009 - May 2019
Poltava State 'V.G. Korolenko' Pedagogical Institute
Obtained the BA degree, the teacher of English Language and World Literature.

There were a pause in studying in 2014-2018.

REFERENCES
Upon request.

This resume is made with CVwizard.com.
 SKILLS
Operations Management Team Management

Communication Problem Solving

Project Planning Planning

Organization Skills Analytical Skills

Time Management Microsoft Office

Google Instruments (Docs, Sheets, etc.) Project Management

This resume is made with CVwizard.com.