Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/9790436/

Work experience

Менеджер по роботі з клієнтами

from 08.2025 to now (1 year 4 months)
Dehto, Дистанційно (Освіта, наука)

- Manage student support across the full customer journey, including onboarding, scheduling, payments, teacher coordination, and issue resolution
- Work with CRM systems and ClickUp to manage customer cases, tasks, follow-ups, and internal workflows
- Handle complex customer requests and complaints, support student retention, and coordinate communication between students, teachers, and the internal team
- Create and maintain internal guidelines, support instructions, and process documentation
- Continuously review and improve support workflows, identify recurring issues, and help make internal processes more structured and efficient

Репетитор англійської

from 08.2024 to now (2 years 4 months)
Самозайнятість, Дистанційно (Освіта, наука)

- Conducted one-on-one English lessons tailored to students' individual goals and language levels
- Researched, selected, and adapted learning materials for each student
- Created personalized lesson plans covering grammar, vocabulary, speaking, listening, and reading skills
- Assessed students' progress and adjusted lesson plans based on their performance and needs
- Managed lesson scheduling and direct communication with students independently

Викладач англійської

from 08.2023 to 07.2024 (1 year)
LightEnglish, Дистанційно (Освіта, наука)

- Conducted both trial and regular online English lessons for students with different language levels
- Prepared and adapted lesson materials based on students' goals, interests, and proficiency levels
- Assessed students' English level during trial lessons and identified areas for further development
- Provided feedback and recommendations based on students' progress
- Maintained communication with students regarding lessons, progress, and learning goals

Викладач англійської

from 05.2023 to 06.2023 (2 months)
AntiSchool Online, Дистанційно (Освіта, наука)

- Conducted individual online English lessons for students with different proficiency levels and learning goals
- Adapted teaching methods and lesson content to individual student needs
- Monitored students' progress and provided regular feedback throughout the learning process
- Communicated with students and school managers regarding schedules, learning progress, and organizational matters
- Worked with internal learning platforms and digital teaching tools to organize and deliver online lessons
- Supported students in maintaining motivation and consistency throughout their studies

Education

Державний університет «Житомирська Політехніка»

035 Філологія, «Прикладна лінгвістика», Житомир
Unfinished higher, from 2022 to 2026 (4 years)

Additional education and certificates

120-Hour TESOL/TEFL Certificate

2024, 120 hours

Knowledge and skills

• Викладання англійської мови
• Толерантність
• Грамотна усна та письмова мова
• Комунікабельність
• Уміння працювати в режимі багатозадачності
• Stress resistance
• Attentiveness
• Customer orientation

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Italian — beginner