Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9806402/

Work experience

Customer service representative

from 04.2020 to 04.2022 (2 years)
M&B Xpress, Kyiv (Transportation and logistics)

Helped customers to reserve bookings and transportation services within and outside Kyiv

Resolved complaints on bookings and reservations while maintaining proper phone and customer service etiquette.

Collected customer feedback from an average of 1000 customers per year and made process changes to exceed customer satisfaction goals.

Customer support representative

from 10.2019 to 11.2020 (1 year 1 month)
Benny Xpress, Transportation , wheelchair and Ambulance Service, Remote (Transportation and logistics)

Helped customers reserve bookings for wheelchair services to meet up appointments with their physicians.

Resolved complaints on credit cards ,bookings and reservations.

Call center agent

from 04.2012 to 09.2015 (3 years 5 months)
Globalcom Nigeria limited, Lagos (Telecommunications and networking)

Worked with recharge card producers and vendors to answer customers questions, maintained 91% customer service satisfaction rating for 3 consecutive years.

Resolved customers and vendors issues quickly, and was awarded by the end of the year because I logged the most resolved calls daily.

Employed expert problem solving and communication skills as a call center agent with Globacom Nigeria limited.

Education

Kyiv University

Marketing, Kyiv
Higher, from 2015 to 2019 (4 years)

Marketing customers needs, products and Services.

Additional education and certificates

Call center management course

2014, 2 weeks

Knowledge and skills

• Wind
• Powe
• Ms a
• Oper
• Comm
• Fast
• Grap
• Crm
• Management of CRM
• Persistence
• Designs
• Responsibility
• WordPad
• Direct sales
• Active sales
• User 1C
• Communicability
• Attentiveness
• Intern
• Off
• Ms
• Goog
• MS Excel
• MS Word
• MS PowerPoint
• MS Office

Language proficiencies

English — fluent