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Work experience

Sales manager

from 02.2025 to 04.2026 (1 year 3 months)
G-XPRESS, Remote (Tourism)

RESPONSIBILITIES:

Assisted clients with tourist visa and work visa applications.

Guided applicants on required documentation and eligibility requirements.
Communicated with employers, sponsors, and immigration authorities regarding visa processing.

Conducted consultations to recommend suitable travel, work, and relocation options.

Maintained accurate client records and tracked application progress.
Followed up with clients to ensure timely submission of documents.
Handled customer inquiries through phone calls, email, and messaging platforms.

Stayed updated on immigration policies, visa regulations, and travel requirements.

Prepared reports on application status, approvals, and client satisfaction.

ACHIEVEMENTS:

Successfully processed and supported a high number of visa applications with a strong approval rate.

Increased client satisfaction through prompt communication and personalized support.

Consistently met or exceeded monthly sales and client acquisition targets.
Built strong relationships with international employers and recruitment partners.

Reduced application errors by implementing document verification procedures.

Generated repeat business and referrals from satisfied clients.
Helped clients secure employment opportunities and sponsorships in multiple countries.

Sales manager

from 06.2023 to 12.2024 (1 year 7 months)
BennyXpress Transportation, wheelchair and Ambulance services, USA, Remote (Transportation and logistics)

KEY RESPONSIBILITIES:

Coordinated and dispatched daily NEMT trips for patients attending medical appointments, dialysis treatments, hospital discharges, and other healthcare services.

Scheduled transportation requests while ensuring on-time pickups and drop-offs.

Communicated with drivers, patients, healthcare facilities, and brokers to provide trip updates and resolve issues.

Monitored routes in real time and adjusted schedules to handle delays, cancellations, and urgent requests.

Maintained accurate trip records, manifests, mileage logs, and compliance documentation.

Verified trip details, patient information, and transportation requirements before dispatching drivers.

Ensured compliance with company policies, broker requirements, and applicable healthcare transportation regulations.

Handled customer inquiries and resolved service-related concerns professionally.

ACHIEVEMENTS:

Achieved a 98% on-time pickup and drop-off rate through efficient scheduling and route optimization.

Successfully coordinated 100+ trips daily while maintaining high service quality.

Reduced trip delays by 20% through proactive route monitoring and driver communication.

Improved customer satisfaction by promptly resolving transportation issues and providing timely updates.

Maintained accurate trip documentation with minimal billing or compliance errors.

Assisted in training new dispatchers and drivers on scheduling and dispatch procedures.

Increased operational efficiency by optimizing driver assignments and reducing idle time.

Sales Manager

from 01.2022 to 05.2023 (1 year 5 months)
JMT Growth Solutions LLC– Remote (U.S.), Remote (Individuals)

Key Responsibilities

- Led a team of 7 sales representatives responsible for outbound and inbound B2B sales across the United States.

- Developed and executed sales strategies that consistently exceeded monthly and quarterly revenue targets.

- Conducted daily pipeline reviews, one-on-one coaching sessions, and weekly sales meetings to improve closing rates.

- Managed customer relationships using Salesforce CRM, ensuring accurate pipeline forecasting and follow-up activities.

- Worked closely with the marketing department to convert inbound leads into qualified sales opportunities.

- Recruited, trained, coached, and mentored new sales representatives, improving overall team productivity and performance.

- Negotiated pricing, contracts, and service agreements with prospective clients.

-Resolved customer concerns quickly, resulting in high client retention and repeat business.

-Prepared sales forecasts, performance reports, and market analysis for senior leadership.

- Implemented performance metrics and KPIs that increased team accountability and efficiency.

Achievements

- Increased annual sales revenue by 34% within two years.

- Consistently achieved 111–123% of quarterly sales targets.

- Improved team closing rate from 21% to 37% through structured coaching and sales process optimization.

- Reduced sales cycle by 24% through CRM automation and improved lead qualification.

- Generated over $500,000 in new business revenue.

- Increased customer retention by 32 % through proactive account management.

- Promoted three top-performing sales representatives into leadership positions.

-Maintained an average customer satisfaction rating above 94%

Education

Kyiv University

Marketing, Kyiv
Higher, from 2018 to 2022 (4 years)

Additional education and certificates

Aptech Education

2026, 6months

Knowledge and skills

• Wind
• Powe
• Ms a
• Oper
• Comm
• Fast
• Grap
• Crm
• Management of CRM
• Persistence
• Designs
• Responsibility
• WordPad
• Direct sales
• Active sales
• User 1C
• Communicability
• Attentiveness
• Intern
• Off
• Ms
• Goog
• MS Excel
• MS Word
• MS PowerPoint
• MS Office
• Initiative
• Discipline

Language proficiencies

English — fluent