Contact information

The job seeker has entered a phone number , email and Facebook.

You can get this candidate's contact information from https://www.work.ua/resumes/9806402/

Work experience

Customer service representative

from 04.2024 to 01.2026 (1 year 10 months)
NYC TRANSPORTATION, Remote (Transportation and logistics)

RESPONSIBILTIES:

Answer inbound calls from patients, healthcare providers, and transportation brokers.

Schedule, modify, and cancel transportation appointments.

Verify patient eligibility and trip details.

Resolve complaints and service issues.

Provide trip status updates and ETA information.

Document customer interactions in the company's CRM system.

Coordinate with dispatchers and drivers to ensure smooth service delivery.

ACHIVEMENTS:

Maintained a customer satisfaction rating of 95%+ through prompt and professional support.

Handled 80–100 customer inquiries daily while meeting quality and productivity targets.

Reduced customer complaints by resolving issues on the first call whenever possible.

Achieved high accuracy in trip scheduling and data entry, minimizing service disruptions.

Customer support representative

from 10.2023 to 03.2025 (1 year 6 months)
Benny Xpress, Transportation , wheelchair and Ambulance Service, Remote (Transportation and logistics)

RESPONSIBILITIES:

Scheduled and coordinated wheelchair and stretcher transportation for patients attending medical appointments, hospital discharges, dialysis treatments, and rehabilitation visits.

Answered customer calls and assisted patients, family members, healthcare facilities, and brokers with transportation requests.

Verified trip details, patient mobility requirements, pickup and drop-off locations, and special transportation needs.

Coordinated with dispatchers and drivers to ensure timely service delivery.
Provided trip updates and resolved scheduling conflicts, delays, and customer concerns.

Maintained accurate records of reservations, cancellations, trip statuses, and customer interactions.

Ensured compliance with company policies, safety procedures, and healthcare transportation regulations.

Assisted with billing inquiries and transportation authorization verification when required.

ACHIEVEMENTS:

Coordinated over 100 transportation trips weekly while maintaining high service quality.

Achieved a customer satisfaction rating above 95% through professional and empathetic customer support.

Improved on-time pickup performance by efficiently communicating with drivers and dispatch teams.

Reduced scheduling errors by maintaining accurate trip documentation and verification processes.

Successfully resolved customer complaints and service issues, improving client retention and satisfaction.

Consistently met or exceeded call handling, response time, and service quality targets.

Built strong relationships with healthcare facilities, brokers, and patients, contributing to repeat business and positive feedback.

Education

Kyiv University

Marketing, Kyiv
Higher, from 2018 to 2022 (4 years)

Marketing customers needs, products and Services.

Additional education and certificates

Call center management course

2022. 2 weeks

Knowledge and skills

• Wind
• Powe
• Ms a
• Oper
• Comm
• Fast
• Grap
• Crm
• Management of CRM
• Persistence
• Designs
• Responsibility
• WordPad
• Direct sales
• Active sales
• User 1C
• Communicability
• Attentiveness
• Intern
• Off
• Ms
• Goog
• MS Excel
• MS Word
• MS PowerPoint
• MS Office
• Initiative
• Discipline

Language proficiencies

English — fluent