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Operations manager

Considering positions:
Operations manager, Customer support representative, Head of customer support
City of residence:
Stryi
Ready to work:
Remote

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ANASTASIIA FEDORNIAK
Partner relations
B2B customer support

PROFILE

Proactive specialist with experience in B2B customer support,
partner relations, and content creation.
I quickly adapt to new challenges, I know how to build long-term
[open contact info](look above in the "contact info" section) partnerships, I am creative and I use a mouse, not a trackpad :)

[open contact info](look above in the "contact info" section)
English: B2
Lviv, Ukraine

EDUCATION WORK EXPERIENCE
Master’s Degree in Philology | Ivan 2024 Si Travel
Franko National University of Lviv –
Operations Manager (B2B)
present
Management of operational processes
2020 - 2025
Coordination of a team of agents
Processing refund requests
Quality control of operations
Partner consultation and support
PERSONAL SKILLS Creation of internal knowledge base

Willingness to learn
Time management 2022 OfferBeds
Constructive attitude to feedback
–
Responsibility Tourism Specialist (B2B)
2024
Creativity and visual thinking Cooperation with hotel chains, airlines, and DMCs
Confirmation of hotel bookings and customer support
Work with systems: CRM, VCC, stop sales, and promotions
Consultation of agents and partners

KEY SKILLS
Communication and negotiation 2022 Ivan Franko National University of Lviv
B2B partner management -
Customer service and support SMM Manager (Volunteer)
2024
Market analysis and lead generation Visual content creation (Canva, Figma)
MS Office, CRM systems Copywriting for social media
Visual content creation (Canva, Figma) Support of student initiatives

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Work.ua The candidate's resume is posted at https://www.work.ua/resumes/9814413/